Lunarpages Web Hosting Forum

Author Topic: Is live chat that important?  (Read 2889 times)

Offline Allicewatson

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Is live chat that important?
« on: April 18, 2017, 06:13:43 AM »
Can someone please tell me the importance of live chat? I have integrated other forms of customer support platforms on my website, like calls and emails, but I never used live chat. Whereas everybody is making a fuss about is all over the internet. I have researched on this topic and read many articles regarding live chat and chat agents for a business, but I am looking for someone having a hands-on experience. I run an online shop of garments, I have hundreds of customer calls regarding their purchases, and different products that they have seem on my website or on the special media pages. Hope I would get some serious replies from you guys that would help me make up my mind whether I should use it on my website or not.

<spam link for commercial chat service removed - Mod.>
« Last Edit: April 18, 2017, 09:14:30 AM by MrPhil »