I sent this email to Lunarpages support today:
To Lunarpages Support Managers,
I would like to thank you and your team for their extended support for a severe email problem I was having. The incident took over 20 messages on the thread and extended over a week. Many support people logged replies but always building on the previous information. In the end a technician made some adjustments to the server hosting our email and the problem ended. Of course Iím grateful to his specific help because it ended the problem, but I donít want to skip appreciation for the many support people who helped as the analysis progressed and the solution was put in place step by step.
Iíve been using Lunarpages for over 15 years now. Actually I donít know how long. My needs are modest as we have only a handful of users, but sometimes our email problems are severe and a bit mysterious at the outset. This episode is one of many over the years that you have resolved for us. I remain a very satisfied customer.
Thank you again,