I'll preface by saying I'm a 3D animator/motion graphic designer and not any kind of web guru.
We've been getting a lot more obvious spam as of late, and as far as I can tell Spam Assassin isn't catching any of it. I see on other posts that Spam Assassin has had a fair number of problems on LP.
We have our default account which is our LP user name. Within that we have three individual accounts tied to our domain name. When I accessed our default account yesterday via Horde I saw folders for our three individual accounts, plus folders called SPAM, spam, Junk, Trash, a few test accounts and Virtual Folders.
Spam Assassin is ENABLED.
Spam auto-delete is DISABLED.
Spam box is currently ENABLED.
With these settings, though, the "spam" folder had nothing in it newer than Feburary 2012.
Telling Spam Assassin to clear the spam boxes DOES remove whatever messages are in the spam folders (including recent emails I manually moved to the spam folder).
With this framework in mind, a few questions:
How does Spam Assassin know what folders to send spam to? Does the folder have to be named "spam" or "SPAM" or "Spam" or what? Some of the individual accounts did not appear to have "spam" folders, so I added those.
Does each individual account have to have one of these explicitly-named spam folders, or do I just need one spam folder in our default account?
How do I even know whether Spam Assassin is doing anything? I disabled and enabled Spam Assassin. A window with some code popped up:
X-Spam-Checker-Version: SpamAssassin 3.3.2 (2011-06-06) on
X-Spam-Status: No, score=4.7 required=5.0 tests=BAYES_20,MISSING_DATE,
NO_RELAYS shortcircuit=no autolearn=no version=3.3.2
From: "Spam Assassin" <cpanel@localhost>
Apache SpamAssassin™ has been enabled on this account
I have no idea what any of the code means. After re-enabling no obvious spam (i.e.: Your Starch Inhibitor) is being diverted into any of the spam folders. I sent some emails from another account with "VIAGRA" in the title, and they weren't caught.
Do I have to do something in cPanel regarding Account Level Filtering or User Lever Filtering to make Spam Assassin work?
Sorry for all of the newbie questions. I created a support ticket yesterday regarding this, and the reply that came 24 hours later was useless; the responder obviously didn't bother to read my ticket.