Lunarpages Web Hosting Forum

Author Topic: Error with Paypal Express using Zen Cart  (Read 14835 times)

Offline Fez-o-Joe

  • Trekkie
  • **
  • Posts: 15
Re: Error with Paypal Express using Zen Cart
« Reply #30 on: March 06, 2012, 05:02:55 PM »
Reference this message board - they can look at it and read through.

Get to AJ - he's the man...

Also tell them to just do it for every San Diego server...   

Good luck - mine are all up and I have insanely happy clients again.   ;D


Offline Botanicaldog

  • Trekkie
  • **
  • Posts: 17
Re: Error with Paypal Express using Zen Cart
« Reply #31 on: March 06, 2012, 05:16:16 PM »
I just got of the phone and they were very off hand and said they could do nothing for me...only that they were aware of it...What # are you calling?

Offline michael.w

  • Spacescooter Operator
  • *****
  • Posts: 42
Re: Error with Paypal Express using Zen Cart
« Reply #32 on: March 06, 2012, 05:33:25 PM »
Still working through the system...sigh...my server is affected as well.  Have support ticket in referencing this thread.

Offline Botanicaldog

  • Trekkie
  • **
  • Posts: 17
Re: Error with Paypal Express using Zen Cart
« Reply #33 on: March 06, 2012, 05:42:10 PM »
Someone is calling me back..  :help:

Offline heels4less

  • Pong! (the videogame) Master
  • *****
  • Posts: 20
Re: Error with Paypal Express using Zen Cart
« Reply #34 on: March 06, 2012, 08:34:15 PM »
The latest response from Lunarpages support. I just don't know what to do anymore.....

A technician responded to your ticket with:

Hello,

I do apologize for the inconvenience caused to you and delay in response.

I have re-confirmed that the PayPal has some issues with their API since last 24 hours, I would like to request you to follow the url given below to know more about current status of the PayPal API issues.

http://api-status.com//6404/117324/PayPal-API

Please feel free to get back to us in case you need further assistance regarding this issue, we will be happy to assist you further regarding your issue.
--
Nitin Pagar
Junior System Administrator

Offline Botanicaldog

  • Trekkie
  • **
  • Posts: 17
Re: Error with Paypal Express using Zen Cart
« Reply #35 on: March 07, 2012, 04:10:48 AM »
This is the email I just got...GRRR

Offline Matthew

  • Spaceship Captain
  • *****
  • Posts: 111
Re: Error with Paypal Express using Zen Cart
« Reply #36 on: March 07, 2012, 05:28:35 AM »
Hi Everyone,

I am terribly sorry for the inconvenience experienced here, we are looking into this fully.
Matt Boster
Customer Services Supervisor

Email: support@lunarpages.com
Phone: 1-714-521-8150
Community - http://www.lunarforums.com
Tutorials - http://www.lunarpages.com/tutorials/

Offline michael.w

  • Spacescooter Operator
  • *****
  • Posts: 42
Re: Error with Paypal Express using Zen Cart
« Reply #37 on: March 07, 2012, 05:34:19 AM »
Matthew,
I can't speak for the others, but a response to the support ticket that doesn't just dump the fault on PayPal would be a better strategy for maintaining credibility.

I can resolve to the PayPal hosts when I use a name server from another hosting company.  But I cannot resolve from LunarPages.  That failure happens both in my site and via the LunarPages Network Tools in the Control Panel.

regards,
Michael

Offline Botanicaldog

  • Trekkie
  • **
  • Posts: 17
Re: Error with Paypal Express using Zen Cart
« Reply #38 on: March 07, 2012, 06:10:47 AM »
I find it extremely frustrating also that every one I speak to or email provides me with a different story..You would think that all the staff at Lunarpages would be aware of the issue.I have had 4 different stories from no issue to yes we are aware of the DNS resolver

Jane

Offline michael.w

  • Spacescooter Operator
  • *****
  • Posts: 42
Re: Error with Paypal Express using Zen Cart
« Reply #39 on: March 07, 2012, 06:25:46 AM »
It appears to be (and this is consistent with the thread) related to specific servers.  Thus I have found:

chatter.lunarbreeze.com fails
leda.lunarmania.com fails
mantus.lunarmania.com succeeds

Offline Botanicaldog

  • Trekkie
  • **
  • Posts: 17
Re: Error with Paypal Express using Zen Cart
« Reply #40 on: March 07, 2012, 06:38:16 AM »
I wonder what mine is?

Offline Botanicaldog

  • Trekkie
  • **
  • Posts: 17
Re: Error with Paypal Express using Zen Cart
« Reply #41 on: March 07, 2012, 06:42:39 AM »
I think mine is Apollo

Offline michael.w

  • Spacescooter Operator
  • *****
  • Posts: 42
Re: Error with Paypal Express using Zen Cart
« Reply #42 on: March 07, 2012, 06:52:13 AM »
I think mine is Apollo


Note, the following applies to the older control panel (cPanel) and not the new LunarPages control panel (LPCP).

Log into your LunarPages account and navigate to Control Panel.  You will find Network Tools in the Advanced section near the bottom.

Click on Network Tools and in the section labeled "Domain Lookup" enter api.paypal.com in the "Enter a domain to lookup" field.  Click Lookup to see if your server can resolve api.paypal.com

Hope this helps,
Michael

Offline Botanicaldog

  • Trekkie
  • **
  • Posts: 17
Re: Error with Paypal Express using Zen Cart
« Reply #43 on: March 07, 2012, 07:13:27 AM »
so it said amongst other things..Host api.paypal.com not found

So I am presuming that it hasnt got to my server yet?

Offline michael.w

  • Spacescooter Operator
  • *****
  • Posts: 42
Re: Error with Paypal Express using Zen Cart
« Reply #44 on: March 07, 2012, 07:37:05 AM »
so it said amongst other things..Host api.paypal.com not found

So I am presuming that it hasnt got to my server yet?

That's how I would read that, yes.