Lunarpages Web Hosting Forum

Author Topic: My websites and support ticket center unaccessible!  (Read 4185 times)

Offline mrpop0

  • Newbie
  • *
  • Posts: 2
My websites and support ticket center unaccessible!
« on: July 26, 2010, 03:29:03 AM »
What happened? I can't access my website: http://www.chinabuzz.net hosted on the dedicated server here, and http://support.lunarpages.com/.

Please help me check.

Thank you very much!

Offline perestrelka

  • Master Jedi
  • *****
  • Posts: 1397
Re: My websites and support ticket center unaccessible!
« Reply #1 on: July 26, 2010, 04:00:58 AM »
Hi,

The both URLs open just fine for me. So the problems appear to be related to your current location. Do they work for you, if you open them via a proxy, like https://www.megaproxy.com/freesurf/ ?
Kind Regards,
Vlad Artamonov

Offline mrpop0

  • Newbie
  • *
  • Posts: 2
Re: My websites and support ticket center unaccessible!
« Reply #2 on: July 26, 2010, 04:08:25 AM »
Yes, I can open them with the proxy! It is China Great Firewall that blocks it!!! F@#$t it!

So, what do you suggest, Perestrelka? Thank you very much!

vlad.panainte

  • Guest
Re: My websites and support ticket center unaccessible!
« Reply #3 on: August 28, 2010, 01:01:39 AM »
Hello,

Thanks for your post. It is possible that GFOC blocks your access. Please contact our dedicated support at dedicated@lunarpages.com and provide a traceroute to your domain.
If you still cannot access your domain using the above, then please provide a traceroute (instructions as follows):

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

We can then look into this issue further as to why you are still having issues accessing the site.

Thanks.

Vlad Panainte
Lunarpages System Administrator