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Author Topic: A few questions  (Read 3678 times)

Offline ccton

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A few questions
« on: August 22, 2009, 12:20:04 AM »
1. When I clicked on Helpdesk tring to create a ticket (I was logged into the account.lunarpages.com,  i.e. from my account page to helpdesk https://account.lunarpages.com/network_status.php) it lead me to a login page (https://support.lunarpages.com/login), it should not be that way.

2. Well, I am currently on a dedicated plan and I am tring to get another plan with a simple and single purpose: my personal blog. I'd like to get that $2.95 plan :) but... on the link on account page - sort of "Need another hosting account?" - it gives a list of plans except the $2.95 plan which is on the LP homepage.

and...
3. Question 3 brings another question: when it says another account, does it mean if I get another additional plan, I's need another account? or a single account can go through all my plans at LP? I noticed the design of the Customer Account Page seems for a single account. What if I have two dedicated servers and somehow a $2.95 plan at the same time?
If there is a problem, there gotta be a solution.
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Offline ccton

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If there is a problem, there gotta be a solution.
www.vicdir.comThe VicDir Info System

Offline wektech

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Re: A few questions
« Reply #2 on: August 22, 2009, 07:23:06 AM »
The CAP login and trouble ticketing systems use different logins.

While I am not sure about dedicated accounts, you can have multiple shared accounts managed from the same cap login. I do. I suggest you call the sales department and they should be able to fix you up.

Offline perestrelka

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Re: A few questions
« Reply #3 on: August 23, 2009, 01:08:26 AM »
Hello Ccton,

1) Indeed as Wektech mentioned, CAP and helpdesk logins are separate ones. You can email a ticket to the desk at dedicated@lunarpages.com to get account automatically created (if there was no  the one for the email used), otherwise you can reset the pass at https://support.lunarpages.com

2) This is something that is better to mention to the support to get fixed - support@lunarpages.com or support desk when you logged on support.lunarpages.com site

3) It is possible to have multiple accounts on different plans under the same account in CAP called master account. This is what the "Already a user?" link on the order pages is for.

Kind Regards,
Vlad Artamonov

Offline ccton

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Re: A few questions
« Reply #4 on: August 23, 2009, 01:48:51 AM »
Hi wektech, perestrelka ,

Thanks for the help. I'll try to create a ticket to get things done :)

Regards,

ccton
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Offline perestrelka

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Re: A few questions
« Reply #5 on: September 04, 2009, 09:17:34 AM »
.
You are welcome. Let me know, if I can help further.
Kind Regards,
Vlad Artamonov