I am afraid this is a topic we may not be able to help you with here on the forums. I would recommend contacting email@example.com to talk with the Lunarpages support team about this issue. If you have any issues reaching support in that way, you can submit a ticket on the help desk (via the help desk web site here
). Please be aware that your help desk login and your hosting account login are not related, so if you need a new one or you don't have a help desk login yet, you can set one up here
. If you have any questions on how best to use these forums please see the green forum rules link in my signature.