I'm a "Basic Plan" user and I just purchased a plugin for my site but they seem to be having trouble installing it.
This is the email they sent me:
"We have checked your host and it appears you have problems with processing AJAX.
So you would need to install 'hash extension'. Please ask your hosting provider to install the extension.
We also need your Cpanel and SSH access info to be able to proceed."
I do not know what I'm supposed to do or how to do it.
I need help!!!