Hi. It may be seeing you as spam. Please be sure to send in text only (no html) and no odd or foreign characters in the subject.
You can also send to firstname.lastname@example.org and ask that it be moved over to the affiliate desk.
Another option is to submit it directly at http://support.lunarpages.com
. If you have sent us other tickets from your current address, there will be a helpdesk account already created for you using that address. You can use the lost password link there to reset the password for the helpdesk only for that email address.