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Author Topic: Random Issues With Pulling Up Your Web Site?  (Read 7097 times)

Offline Mitch

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Random Issues With Pulling Up Your Web Site?
« on: March 14, 2008, 04:59:11 AM »
I have noticed that several people on the forums here in the past have had problems pulling up their web sites, but when support checks things out - everything is fine.  If you find yourself in this boat it is important to get support as much information as you can before you go back to them with the problem.  The more information the Lunarpages support team has the easier it will be to troubleshoot your issues.

I want you to create an empty text file on your desktop, and call it "support info for lunarpages" or something to that effect.  Now each time you notice you are having trouble, but some others are not - write down this information:

Step 1 - Your current IP address.  If you are unsure what your current IP address is, you can use a tool such as the one found here:

Step 2 - Do a trace route to see where exactly the bottle neck might be.  Here are the steps you need to go through to do a trace route for your domain:

Windows Info:

1.  Go to Start > Run...
2.  Enter cmd and click OK.
3.  At the prompt, type tracert yourdomainname and hit enter.
4.  Copy and paste the results into your text file.

Note: Some people are often confused by how to copy and paste from the cmd prompt (that black window your looking at).  The best way to go about this is to right click on the window (anywhere in the black part) and select "Select All".  Then to copy, hit the Ctrl + C keys on your keyboard.  Then you can right click with your mouse, and select paste to paste it into your text file you are saving this information to.

Mac Info:

1.  Double-click the Hard Drive icon > Applications folder > Utilities folder > Network Utility program.
2.  Select the trace route tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address.
3.  Press Enter then copy and paste the results into your text file.

Step 3 - You may also try to access your web site by proxy if it is not coming up for you.  Make sure you relay this information back to support as well.  Here are two good resources where you can do that: or

Do these two things each time you notice the problem, save it for about 4 or 5 times and then hand that over to support (everything you have saved in that text file).  Also be sure to make note of the date and time you are having problems to.  Might also toss in your time zone so that we can easily convert the time your having the issues to the west coast Lunarpages time. 
« Last Edit: March 14, 2008, 05:11:11 AM by Mitch »
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Offline avogler

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Re: Random Issues With Pulling Up Your Web Site?
« Reply #1 on: December 28, 2008, 02:13:14 PM »
Could you please send me instructions on how to name servers in Lunarpages????



  • Guest
Re: Random Issues With Pulling Up Your Web Site?
« Reply #2 on: December 28, 2008, 06:27:38 PM »
Changing nameservers depends on who you have your domain registered through.

If registered throough Lunarpages, you would need to got to

If registered throught someone else, you would need to contact your registrar.

Offline eric1010

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Re: Random Issues With Pulling Up Your Web Site?
« Reply #3 on: July 31, 2011, 09:09:46 AM »
Another cause for not being able to pull up your website is IP blocking.

Lunar pages blocks IP addresses for several reasons, (see I have had this happen a couple of times when logging into email after I changed a password (not too bright on my part and the threshold seems pretty low, only about 4 failed logins) and support was no help at all. They didn't even suggest this as a possibility. Finally, in desperation I changed my IP address and it worked again. Now I know to tell them my IP address is blocked.

If you think this has happened to you, try to look at your page with a proxy server. Then send support:

the domain you are trying to reach
your IP address
a trace route
whether you can reach the site via proxy server

When I did this, support solved my problem very quickly.