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Author Topic: Eir Server  (Read 21586 times)

Offline shallee

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Site is down
« Reply #15 on: June 04, 2007, 07:33:52 AM »
Hello!
For the past 24 hours my website www.eble.com has been down 4 times and it is down again now. I've submitted the urgent ticket through your support system, but haven't gotten the response.
This issue is really urgent as we are losing our clients at our online store. Please do something about that! I am the new customer at lunarpages.com and already dissappointed with these continous server problems!

Offline Mitch

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Re: What is going on with marquisnet.com?
« Reply #16 on: June 04, 2007, 07:34:32 AM »
It is coming through to me, but seems to be a little slow.  I would suggest putting in a help desk ticket in at support@lunarpages.com so that they can look into this issue for you.  In that ticket you should include your trace route that you did along with any other additional information that could help support pin point where your problem might be.  Thanks!
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Offline Mitch

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Re: Site is down
« Reply #17 on: June 04, 2007, 07:41:23 AM »
It's a little sluggish, but it is coming in for me.  I would suggest putting in a help desk ticket in at support@lunarpages.com so that they can look into this issue for you.  In that ticket you should include your trace route along with any other additional information that could help support pin point where your problem might be. 

You can do a traceroute by doing the following:

1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.
4. copy the results to us in that E-mail.

Hope that helps.
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Offline Tarindel

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Re: What is going on with marquisnet.com?
« Reply #18 on: June 04, 2007, 07:49:11 AM »
It's slow because the server after cust-lunarpages.marquisnet.com (208.67.189.246)  23.996 ms  18.999 ms  23.683 ms isn't working correctly.  It's been up and down all morning.  Sometimes it won't let any traffic through, sometimes it seems fine, and sometimes it lets a dribble through.

I'll send a ticket into support.

Incidentally, I am unable to access cpanel whenever my site is unavailable.
« Last Edit: June 04, 2007, 07:55:26 AM by Tarindel »

Offline Tarindel

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Re: Site is down
« Reply #19 on: June 04, 2007, 07:50:39 AM »
Hello!
For the past 24 hours my website www.eble.com has been down 4 times and it is down again now. I've submitted the urgent ticket through your support system, but haven't gotten the response.
This issue is really urgent as we are losing our clients at our online store. Please do something about that! I am the new customer at lunarpages.com and already dissappointed with these continous server problems!

What lunarpages server are you on, Shallee?

Offline shallee

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Re: Site is down
« Reply #20 on: June 04, 2007, 07:57:39 AM »
I believe I'm on eir. Here is the trace route that I ran 5 min ago:

Tracing route to eble.com [74.50.6.101]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  rtr-core-cb.uiowa.edu [128.255.244.1]
  2    <1 ms    <1 ms    <1 ms  rtr-border-bsb.uiowa.edu [128.255.2.229]
  3     3 ms     3 ms     3 ms  uiowa-isu-10G.uiowa.edu [198.49.182.174]
  4     3 ms     3 ms     3 ms  b31gb2-440.tele.iastate.edu [192.245.179.163]
  5     8 ms     7 ms     8 ms  164.113.232.225
  6     8 ms     8 ms    17 ms  164.113.238.142
  7    18 ms    18 ms    18 ms  so-5-0-0.0.rtr.chic.net.internet2.edu [64.57.28.
17]
  8    55 ms    52 ms    52 ms  so-1-0-0.0.rtr.atla.net.internet2.edu [64.57.28.
4]
  9    52 ms    57 ms    52 ms  hstnng-atlang.abilene.ucaid.edu [198.32.8.33]
 10    81 ms    81 ms    81 ms  losang-hstnng.abilene.ucaid.edu [198.32.8.21]
 11   102 ms   102 ms   102 ms  snvang-losang.abilene.ucaid.edu [198.32.8.95]
 12    82 ms    82 ms    82 ms  PALTBBRJ01GEX0201A001.R2.PT.COX.NET [198.32.176.
144]
 13   118 ms   105 ms   105 ms  nwstdsrj02-ge710.rd.lv.cox.net [68.1.0.91]
 14   105 ms   105 ms   105 ms  24-234-6-5.ptp.lvcm.net [24.234.6.5]
 15   105 ms   105 ms   105 ms  24-234-6-74.ptp.lvcm.net [24.234.6.74]
 16   105 ms   105 ms   105 ms  24-234-18-130.ptp.lvcm.net [24.234.18.130]
 17   104 ms   106 ms   103 ms  cust-lunarpages.marquisnet.com [208.65.158.130]

 18     *      118 ms     *     eir.lunarservers.com [74.50.6.101]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *      118 ms     *     eir.lunarservers.com [74.50.6.101]
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Offline Mitch

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Re: Site is down
« Reply #21 on: June 04, 2007, 08:02:34 AM »
Thank you for that, I will need for you to send both that and your current IP address to support@lunarpages.com so that our support team can look into this issue for you.  Thanks!
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leighsww

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Re: EIR Server - Please do somethingabout it.
« Reply #22 on: June 04, 2007, 08:32:15 AM »
I'm not on the eir server, but just confirming that there's probably a problem as these members have noted.

This my tracert:

Quote
Tracing route to eir.lunarservers.com [74.50.3.220]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     6 ms     8 ms     7 ms  10.98.96.1
  3     7 ms     8 ms     8 ms  gig0-2.oahuhikoko-ubr1.hawaii.rr.com [24.25.224.
150]
  4     8 ms     7 ms     7 ms  gig3-0.oahuhikaim-gsr1.hawaii.rr.com [24.25.225.
158]
  5     7 ms     8 ms     9 ms  srp3-0.oahuhikili-gsr2.hawaii.rr.com [24.25.225.
82]
  6     9 ms     9 ms     9 ms  pos1-0.oahuhikili-gsr1.hawaii.rr.com [24.25.226.
245]
  7    58 ms    59 ms    58 ms  so-0-1-2.lsanca1-rtr1.hawaii.rr.com [24.25.228.1
86]
  8    61 ms    61 ms    62 ms  te-3-4.car2.LosAngeles1.Level3.net [4.71.36.105]

  9    62 ms    67 ms    63 ms  ae-1-51.bbr1.LosAngeles1.Level3.net [4.68.102.1]

 10    65 ms    63 ms    64 ms  so-3-0-0.mp2.Tustin1.Level3.net [209.247.8.117]

 11    63 ms    62 ms    63 ms  so-9-0.hsa2.Tustin1.Level3.net [4.68.114.22]
 12    62 ms    69 ms    61 ms  COX-COMMUNI.hsa2.Tustin1.Level3.net [65.59.168.2
]
 13    68 ms    71 ms    69 ms  nwstdsrj01-ge710.rd.lv.cox.net [68.1.0.85]
 14     *      280 ms   280 ms  24-234-6-1.ptp.lvcm.net [24.234.6.1]
 15    70 ms    70 ms    69 ms  24-234-6-66.ptp.lvcm.net [24.234.6.66]
 16   104 ms    70 ms    72 ms  24-234-18-130.ptp.lvcm.net [24.234.18.130]
 17    76 ms    75 ms    71 ms  cust-lunarpages.marquisnet.com [208.65.158.130]

 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *       85 ms     *     eir.lunarservers.com [74.50.3.220]
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

This is the traceroute via DomainDossier (http://centralops.net/co/DomainDossier.aspx):

Quote
Tracing route to eir.lunarservers.com [74.50.3.220]...
hop    rtt    rtt    rtt         ip address    fully qualified domain name
1    1    1    0         70.84.211.97    61.d3.5446.static.theplanet.com
2    0    0    0         70.84.160.162    vl2.dsr02.dllstx5.theplanet.com
3    0    0    0         70.85.127.109    po52.dsr02.dllstx3.theplanet.com
4    0    0    0         70.85.127.37    25.7f.5546.static.theplanet.com
5    *    *    *            
6    32    30    30         68.1.0.91    nwstdsrj02-ge710.rd.lv.cox.net
7    30    30    29         24.234.6.5    24-234-6-5.ptp.lvcm.net
8    30    31    31         24.234.6.74    24-234-6-74.ptp.lvcm.net
9    36    34    34         24.234.18.130    24-234-18-130.ptp.lvcm.net
10    34    34    36         208.65.158.130    cust-lunarpages.marquisnet.com
11    *    *    *            
12    *    *    *            
13    *    *    *            
14    *    *    47         74.50.3.220    eir.lunarservers.com

Trace complete
Service scan
FTP - 21   Error: TimedOut
SMTP - 25   Error: TimedOut
HTTP - 80   Error: TimedOut
POP3 - 110   Error: TimedOut
IMAP - 143   Error: TimedOut

Offline shallee

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Re: Site is down
« Reply #23 on: June 04, 2007, 08:41:02 AM »
Thank you for that, I will need for you to send both that and your current IP address to support@lunarpages.com so that our support team can look into this issue for you.  Thanks!
Thank you, Mitch.
I've sent all information about the trace route and IP to support but still don't have the response. How long do you think it is going to take to fix the problem? I am very upset that the website is not accessible, our clients upset too, and we need something to be done ASAP.

Offline pinoypetfinder

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Re: Site is down
« Reply #24 on: June 04, 2007, 08:46:02 AM »
I am on EIR too!
And been experiencing problems since we host our site on lunarpages :(
I am pretty disappointed... I am the webmaster of pinoypetfinder.com, my client lets me handle his website for maintenance/designs and some administration.. and now, we;re both disappointed for what we are encountering. we just launched our site hoping it'll be better than the other sites related to pets too, but now........ i dunno what to say anymore! :(

we have tons of visitors when the server crashed down, almost an hour ago I think..


is it possible for lunar staff to move us to another server rather than eir?

argh..

Offline pinoypetfinder

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Re: EIR Server - Please do somethingabout it.
« Reply #25 on: June 04, 2007, 08:49:29 AM »
im on eir too, and yes, crashing server making me nuts too! as we just launched it AND hoping a lot of people will like it........

I had an issue since my very first day, thought it was just a minimal problem but eh everyday?  :(

they replied to me 3 days ago saying :

"I apologize for any inconvenience.  There was an issue with your server
yesterday and it needed to be rebooted."

is there an issue with the server again and need to be rebooted?

answer back asap..
too many forum members waiting for my site to go up and running again. argh.


-----
ok, this is the server status now..
icons 06-04-2007 09:24:56 - EIR
Eir is currently undergoing latency, which we are investigating.

earlier it says it was doing great when it really not :(

hope they'll be able to fix this soon.

Offline shallee

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Re: Site is down
« Reply #26 on: June 04, 2007, 08:51:18 AM »
I am on EIR too!
And been experiencing problems since we host our site on lunarpages :(
I am pretty disappointed... I am the webmaster of pinoypetfinder.com, my client lets me handle his website for maintenance/designs and some administration.. and now, we;re both disappointed for what we are encountering. we just launched our site hoping it'll be better than the other sites related to pets too, but now........ i dunno what to say anymore! :(

we have tons of visitors when the server crashed down, almost an hour ago I think..


is it possible for lunar staff to move us to another server rather than eir?

argh..
Hi pinoypetfinder:
How long have you bren hosting your website with lunarpages.com? I wonder if I should cancel my account before more problems happen. Today the whole morning my site is down and my client is so angry...

Offline shallee

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Re: Site is down
« Reply #27 on: June 04, 2007, 08:52:27 AM »
Do you think that moving to another server within lunarpages will help?

Offline pinoypetfinder

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Re: Site is down
« Reply #28 on: June 04, 2007, 08:58:00 AM »
Do you think that moving to another server within lunarpages will help?

I'm not sure.. But I hope so...

I'm with lunarpages for 5 days now..
Been experiencing problems since we launched the site.. Sighs..
I hope they'll be able to fix it soon..

Offline Tarindel

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Re: Site is down
« Reply #29 on: June 04, 2007, 09:04:44 AM »
Do you think that moving to another server within lunarpages will help?

I'm not sure.. But I hope so...

I'm with lunarpages for 5 days now..
Been experiencing problems since we launched the site.. Sighs..
I hope they'll be able to fix it soon..

I've been with lunarpages 10 days now, and have experienced intermittent issues.  But it's been really bad since Friday.

I would think if the other servers were having issues, we'd see complaints here -- but the only complaints are from people on Eir.

Mitch, is it technically possible to switch servers?  Cause I'd rather switch servers than switch hosts.