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Author Topic: server ZANE down ?  (Read 28363 times)

Offline jasonkk

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Re: [8926-TUKL-3703] status - 8hrs & still down
« Reply #15 on: December 14, 2006, 03:36:38 PM »
My problem is at att.net like below so it is not other network problem.
I think it is Lunar's network problem.


  1   -   - 192.168.1.8     Irvine              mis-lap
   2   1   - 192.168.1.1     Unknown             
   3   2   - 64.164.51.33    Unknown             
   4   2   1 151.164.191.8   Irvine              b2-p12-3.irvnca.sbcglobal.net
   5   2   1 151.164.43.227  Riverside           core2-p6-0.crrvca.sbcglobal.net
   6   2   1 151.164.40.254  Riverside           bb1-p1-0.crrvca.sbcglobal.net
   7   2   1 151.164.41.33   Los Angeles         ex2-p8-0.eqlaca.sbcglobal.net
   8   3   2 12.122.79.105   Los Angeles         gar6-p350.la2ca.ip.att.net

Offline juanfe

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Re: server ZANE down ?
« Reply #16 on: December 14, 2006, 03:41:17 PM »
Hello from Spain.

My web (www.villatic.org) has been unreachable during all the day.

What is happening?

This is the result of tracing your zane server.

C:\Archivos de programa\Microsoft Visual Studio 8\VC>tracert zane.lunarservers.c
om

Traza a la dirección zane.lunarservers.com [209.200.247.119]
sobre un máximo de 30 saltos:

  1    31 ms    35 ms    35 ms  172.31.255.254
  2    29 ms    35 ms    35 ms  62.36.93.129
  3    29 ms    35 ms    35 ms  62.36.203.245
  4    29 ms    35 ms    35 ms  62.36.203.198
  5    29 ms    35 ms    35 ms  gi9-0-0.madcr1.Madrid.opentransit.net [193.251.2
51.177]
  6    29 ms    35 ms    35 ms  ge-3-0-0-0.madcr2.Madrid.opentransit.net [193.25
1.242.102]
  7    53 ms    59 ms    59 ms  pos0-9-0-3.auvtr1.Aubervilliers.opentransit.net
[193.251.242.5]
  8   138 ms   131 ms   131 ms  po0-0.ashcr2.Ashburn.opentransit.net [193.251.24
3.170]
  9   162 ms   143 ms   299 ms  so-1-0-0-0.atlcr1.Atlanta.opentransit.net [193.2
51.240.154]
 10  ggr1-p320.attga.ip.att.net [192.205.33.29]  informes: Host de destino inacc
esible.

Traza completa.


Priest

  • Guest
Re: [8926-TUKL-3703] status - 8hrs & still down
« Reply #17 on: December 14, 2006, 03:43:26 PM »
Hello,

Unfortunately the att.net network is not part of our internal network.  If your traces are stopping at that point, then this would point to the att.net network being at fault.

I can understand your frustration.  I also am unable to reach this server for customer support and service issues.  If you can provide a more up to date trace route via your support ticket, we can forward the information on to our network admins for their review

bryantrv

  • Guest
Re: [8926-TUKL-3703] status - 8hrs & still down
« Reply #18 on: December 14, 2006, 03:44:02 PM »
Just for information-

chris@Lazarus:~$ traceroute -I zane.lunarservers.com
traceroute to zane.lunarservers.com (209.200.247.119), 30 hops max, 38byte packets
 1  192.168.0.1 (192.168.0.1)  1.120 ms  1.116 ms  1.056 ms
 2  10.104.192.1 (10.104.192.1)  8.170 ms  8.602 ms  7.906 ms
 3  225.229.95.24.cfl.res.rr.com (24.95.229.225)  7.954 ms  9.642 ms  9.063 ms
 4  189.228.95.24.cfl.res.rr.com (24.95.228.189)  11.535 ms  11.612 ms 11.394 ms
 5  so-4-1.car2.Orlando1.Level3.net (4.79.118.57)  13.172 ms  11.987 ms  11.515 ms
 6  ae-11-11.car1.Orlando1.Level3.net (4.69.133.73)  20.434 ms  13.476ms  11.967 ms
 7  * * ae-6-6.ebr1.Atlanta2.Level3.net (4.69.133.78)  21.847 ms
 8  * ae-3.ebr1.Dallas1.Level3.net (4.69.132.81)  42.395 ms  51.068 ms
 9  * * ae-1-100.ebr2.Dallas1.Level3.net (4.69.132.46)  41.502 ms
10  ae-3.ebr2.LosAngeles1.Level3.net (4.69.132.77)  81.837 ms * *
11  ae-21-56.car1.LosAngeles1.Level3.net (4.68.102.172)  92.264 ms  73.818 ms  73.457 ms
12  COX-COMMUNI.car1.LosAngeles1.Level3.net (67.72.116.2)  79.569 ms  83.172 ms  79.208 ms
13  24-234-6-9.ptp.lvcm.net (24.234.6.9)  81.724 ms  80.489 ms  78.720ms
14  24-234-6-169.ptp.lvcm.net (24.234.6.169)  80.389 ms  79.811 ms  90.302 ms
15  24-234-6-30.ptp.lvcm.net (24.234.6.30)  80.054 ms  81.030 ms  79.969 ms
16  24-234-6-54.ptp.lvcm.net (24.234.6.54)  79.430 ms  79.468 ms  80.650 ms
17  24-234-18-130.ptp.lvcm.net (24.234.18.130)  86.443 ms  87.197 ms  87.871 ms
18  ge-21-bcr2-0000.csr1.lv1.marquisnet.com (71.4.56.5)  88.728 ms  93.679 ms  86.213 ms
19  unmapped.marquisnet.com (208.65.158.130)  82.764 ms  80.922 ms  82.262 ms
20  zane.lunarservers.com (209.200.247.119)  87.412 ms  89.139 ms  86.135 ms



If someone give a site url, I can see if I can access it...., but the traceroute for me goes through (other than the $#!@$% level3 problems).
« Last Edit: December 14, 2006, 03:46:15 PM by bryantrv »

Offline jasonkk

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Re: [8926-TUKL-3703] status - 8hrs & still down
« Reply #19 on: December 14, 2006, 03:49:57 PM »
Trace route from UC Berkly  to www.epicins.com


1  inr-211-inr-203--128-32-206-1.HSRP.Berkeley.EDU (128.32.206.1)  0.783 ms  0.638 ms  0.622 ms
 2  g3-1.inr-202-reccev.Berkeley.EDU (128.32.255.9)  0.826 ms  1.592 ms  0.915 ms
 3  ge-1-3-0.inr-002-reccev.Berkeley.EDU (128.32.0.38)  0.978 ms  0.738 ms  0.833 ms
 4  oak-dc2--ucb-ge.cenic.net (137.164.23.29)  1.547 ms  1.134 ms  2.110 ms
 5  dc-sfo-dc1--oak-dc2-pos.cenic.net (137.164.22.32)  2.201 ms  2.118 ms  2.025 ms
 6  dc-svl-dc1--sfo-dc1-pos.cenic.net (137.164.22.34)  2.351 ms  2.236 ms  2.100 ms
 7  xo--paix-px1-fe.cenic.net (198.32.251.34)  2.410 ms  2.514 ms  2.583 ms
 8  p5-2-0.RAR2.SanJose-CA.us.xo.net (65.106.5.177)  4.114 ms  3.547 ms  4.000 ms
 9  p6-0-0.RAR1.LA-CA.us.xo.net (65.106.0.17)  12.879 ms  12.165 ms  12.181 ms
10  p4-0-0.MAR1.LasVegas-NV.us.xo.net (65.106.5.30)  18.157 ms  18.096 ms  17.996 ms
11  p0-0.CHR1.LasVegas-NV.us.xo.net (207.88.81.74)  18.304 ms  19.712 ms  18.044 ms
12  66.238.47.42.ptr.us.xo.net (66.238.47.42)  18.846 ms  17.959 ms  18.459 ms
13  ge-11-bcr1-0000.csr1.lv1.marquisnet.com (71.4.56.1)  24.421 ms  22.237 ms  23.660 ms
14  unmapped.marquisnet.com (208.65.158.130)  24.057 ms  23.669 ms  21.103 ms
15  * *
« Last Edit: December 14, 2006, 03:51:49 PM by jasonkk »

Lupine1647

  • Guest
Re: server ZANE down ?
« Reply #20 on: December 14, 2006, 03:51:29 PM »
Hello:
Some are having trouble getting to Zane, unfortunately our network administrators have looked into the situation and it does not appear to be an issue with our network. More information can be found in this thread: http://www.lunarforums.com/forum/index.php?topic=36994.0

Priest

  • Guest
Re: server ZANE down ?
« Reply #21 on: December 14, 2006, 03:53:24 PM »
Hello,

The issue is actually not with the Zane server.  It appears that those routing through qwest.net and att.net are not able to reach the server.  Our network admins have been advised about this issue.

Please note that those not routing through either of these hops are not reporting any issues getting to the Zane server

Offline BMW_CHUBB

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Re: server ZANE down ?
« Reply #22 on: December 14, 2006, 03:55:57 PM »
So how do we fix it?

Priest

  • Guest
Re: [8926-TUKL-3703] status - 8hrs & still down
« Reply #23 on: December 14, 2006, 03:56:18 PM »
Thank you, I am forwarding your trace to our network admins so they can look into the matter further.

Priest

  • Guest
Re: server ZANE down ?
« Reply #24 on: December 14, 2006, 03:58:08 PM »
We are collecting Traces from those that are unable to connect and sending those to our network admins so they can try to get these routing issues resolved.

Offline jasonkk

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  • Posts: 75
Re: [8926-TUKL-3703] status - 8hrs & still down
« Reply #25 on: December 14, 2006, 03:59:17 PM »
Just curious,  can't you just move it to the new server and assign new ip address instead of spending another day to figure out what is going on ?

leighsww

  • Guest
Re: [8926-TUKL-3703] status - 8hrs & still down
« Reply #26 on: December 14, 2006, 03:59:35 PM »
Here's my tracerts in case it may help:

From Honolulu to zane.lunarpages.com:

Quote
Tracing route to zane.lunarservers.com [209.200.247.119]
over a maximum of 30 hops:

  1    17 ms    17 ms    17 ms  192.168.0.1
  2    17 ms    17 ms    17 ms  10.98.96.1
  3    17 ms    17 ms    17 ms  gig0-2.oahuhikoko-ubr1.hawaii.rr.com [24.25.224.150]
  4    17 ms    17 ms    10 ms  gig3-0.oahuhikaim-gsr1.hawaii.rr.com [24.25.225.158]
  5    16 ms    26 ms    17 ms  srp3-0.oahuhikili-gsr2.hawaii.rr.com [24.25.225.82]
  6    17 ms    17 ms    17 ms  cpe-24-25-226-245.hawaii.rr.com [24.25.226.245]

  7    78 ms    79 ms    62 ms  so-0-1-2.lsanca1-rtr1.hawaii.rr.com [24.25.228.186]
  8    63 ms    78 ms    67 ms  pop1-las-P5-0.atdn.net [66.185.143.5]
  9    73 ms    63 ms    62 ms  bb1-las-P0-0.atdn.net [66.185.137.128]
 10    80 ms    81 ms    82 ms  pop2-las-P0-0.atdn.net [66.185.137.161]
 11     *     aol-gw.la2ca.ip.att.net [192.205.32.101]  reports: Destination host unreachable.

Trace complete.

And here's one to epicins.com

Quote
Tracing route to epicins.com [209.200.247.119]
over a maximum of 30 hops:

  1    17 ms    16 ms    18 ms  192.168.0.1
  2     7 ms    10 ms    17 ms  10.98.96.1
  3    17 ms    17 ms    17 ms  gig0-2.oahuhikoko-ubr1.hawaii.rr.com [24.25.224.150]
  4    16 ms     8 ms    17 ms  gig3-0.oahuhikaim-gsr1.hawaii.rr.com [24.25.225.158]
  5    13 ms    27 ms    17 ms  srp3-0.oahuhikili-gsr2.hawaii.rr.com [24.25.225.82]
  6    14 ms    16 ms    17 ms  cpe-24-25-226-245.hawaii.rr.com [24.25.226.245]

  7    78 ms    76 ms    77 ms  so-0-1-2.lsanca1-rtr1.hawaii.rr.com [24.25.228.186]
  8    77 ms    77 ms    65 ms  pop1-las-P5-0.atdn.net [66.185.143.5]
  9    80 ms    61 ms    80 ms  bb1-las-P0-0.atdn.net [66.185.137.128]
 10    71 ms    81 ms    79 ms  pop2-las-P0-0.atdn.net [66.185.137.161]
 11     *     aol-gw.la2ca.ip.att.net [192.205.32.101]  reports: Destination host unreachable.

Trace complete.

Both were unreachable at att.net

Offline BMW_CHUBB

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Re: server ZANE down ?
« Reply #27 on: December 14, 2006, 04:02:32 PM »
How long will this take ?

Don't worry my site does not make money !#
Its a free no spy add site :happy:

Priest

  • Guest
Re: server ZANE down ?
« Reply #28 on: December 14, 2006, 04:07:05 PM »
Unfortunately since the issue is not directly at Lunarpages' network, I can offer no time estimates.  Its difficult when these kinds of issues are not in our network since we have no direct control over the situation.  Its equally frustrating for remote staff like myself as I can't reach the server either and am unable to perform any kind of customer service actions on accounts.

We will be doing everything that we can though to get this issue resolved as quickly as possible

Priest

  • Guest
Re: [8926-TUKL-3703] status - 8hrs & still down
« Reply #29 on: December 14, 2006, 04:09:18 PM »
Thanks Leigh, I added your traces to a running list I have and forwarded them all on to our network admins.