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Author Topic: server ZANE down ?  (Read 28356 times)

Offline jasonkk

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server ZANE down ?
« on: December 14, 2006, 09:25:40 AM »
According to the tech support, they said they are rebooting the server to fix the problem but I was able to access the server through login page.
But I won't be able to access our web page and email yet.
What is the cause ?

Offline Mitch

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Re: server ZANE down ?
« Reply #1 on: December 14, 2006, 09:28:46 AM »
It looks like our server admins are still investigating any issues that might be effecting performance on the server right now.  I'll notify support of your thread here and hopefully it will be resolved as soon as possible.
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Offline jasonkk

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Re: server ZANE down ?
« Reply #2 on: December 14, 2006, 10:07:03 AM »
Can you tell me what can cause of this problem ?

Offline Mitch

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Re: server ZANE down ?
« Reply #3 on: December 14, 2006, 10:48:47 AM »
Hi Jason, did you get my PM about sending me a trace route?
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Offline jasonkk

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Re: server ZANE down ?
« Reply #4 on: December 14, 2006, 10:57:57 AM »
No, I didn't

Below is the trace route from my pc.


Node Data
Node Net Reg IP Address      Location            Node Name
   1   -   - 192.168.1.8     Irvine              mis-lap
   2   1   - 192.168.1.1     Unknown             
   3   2   - 64.164.51.33    Unknown             
   4   2   1 151.164.191.8   Irvine              b2-p12-3.irvnca.sbcglobal.net
   5   2   1 151.164.43.227  Riverside           core2-p6-0.crrvca.sbcglobal.net
   6   2   1 151.164.40.254  Riverside           bb1-p1-0.crrvca.sbcglobal.net
   7   2   1 151.164.41.33   Los Angeles         ex2-p8-0.eqlaca.sbcglobal.net
   8   3   2 12.122.79.105   Los Angeles         gar6-p350.la2ca.ip.att.net
   9   4   3 209.200.247.119 Fullerton           zane.lunarservers.com


Packet Data
Node High Low  Avg  Tot  Lost
   1    0    0    0    1    0
   2    0    0    0    2    0
   3   13   13   13    1    0
   4    7    7    7    1    0
   5   12   12   12    1    0
   6    7    7    7    1    0
   7   25   25   25    1    0
   8    9    9    9    1    0
   9 ---- ---- ----    2    2

« Last Edit: December 14, 2006, 11:02:15 AM by jasonkk »

Offline Mitch

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Re: server ZANE down ?
« Reply #5 on: December 14, 2006, 11:02:23 AM »
Alright, well in that case I'll just tell you here.  Could you send us a trace route?  Here is how you get it done.

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

Copy and paste that into a reply here and I will be sure that the server admins get it. 


*Edit* - Alright, happy you got it to me here.  I have passed it along to the server admins.  It sounds like for most people the server is working fine, but there might be some ping issues. 
« Last Edit: December 14, 2006, 11:09:07 AM by Mitch »
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Offline jasonkk

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Re: server ZANE down ?
« Reply #6 on: December 14, 2006, 11:11:53 AM »
You mean I'm the only one have problem ?
And what is to do with ping ?
If the ping doesn't work then problem with DNS server.

Offline BMW_CHUBB

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Re: server ZANE down ?
« Reply #7 on: December 14, 2006, 12:57:50 PM »
I am having the same problem :hiya:

My sites been down most of  the day! with no ftp connection either :-?


C:\Documents and Settings\my name> tracert bmwchubbsdesigns.com

Tracing route to bmwchubbsdesigns.com [209.200.247.119]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.2.1
  2     7 ms    10 ms    11 ms  10.225.80.1
  3     8 ms     8 ms    39 ms  nott-t2cam1-a-v107.inet.ntl.com [81.109.167.29]

  4     9 ms     9 ms     9 ms  nott-t3core-1a-ge-116-0.inet.ntl.com [195.182.17
4.229]
  5    47 ms    41 ms    11 ms  lee-bb-a-so-020-0.inet.ntl.com [213.105.174.169]

  6    25 ms    12 ms    12 ms  man-bb-b-so-200-0.inet.ntl.com [213.105.175.142]

  7    15 ms    17 ms    17 ms  po6-0.mctbb1.manchester.opentransit.net [193.251
.250.105]
  8    17 ms    35 ms    22 ms  po10-0.brsbb1.bristol.opentransit.net [193.251.2
42.133]
  9     *        *        *     Request timed out.
 10    99 ms    99 ms   134 ms  po0-0.ashcr2.ashburn.opentransit.net [193.251.24
3.170]
 11   111 ms   143 ms   112 ms  so-7-0-0-0.atlcr1.atlanta.opentransit.net [193.2
51.254.142]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *
« Last Edit: December 14, 2006, 01:09:56 PM by BMW_CHUBB »

Offline Mitch

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Re: server ZANE down ?
« Reply #8 on: December 14, 2006, 01:09:22 PM »
BMW_CHUBB, could you PM me or post a trace route as well?  That way we can be sure that the server admins know where your problems are coming from.  At the current time it is still being investigated.  Thanks.
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Offline BMW_CHUBB

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Re: server ZANE down ?
« Reply #9 on: December 14, 2006, 01:16:49 PM »
BMW_CHUBB, could you PM me or post a trace route as well?  That way we can be sure that the server admins know where your problems are coming from.  At the current time it is still being investigated.  Thanks.

I done a tracert on lunar servers and got these results below if it helps.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\BMW_CHUBB> tracert zanelunarservers.com
Unable to resolve target system name zanelunarservers.com.

C:\Documents and Settings\xxxxx xxxxx> tracert zane.lunarservers.com

Tracing route to zane.lunarservers.com [209.200.247.119]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    23 ms    16 ms     5 ms  10.225.80.1
  3    30 ms     7 ms    14 ms  nott-t2cam1-a-v107.inet.ntl.com [81.109.167.29]

  4     9 ms     7 ms    42 ms  nott-t3core-1a-ge-116-0.inet.ntl.com [195.182.17
4.229]
  5    21 ms    16 ms     9 ms  lee-bb-a-so-020-0.inet.ntl.com [213.105.174.169]

  6    29 ms    10 ms    31 ms  man-bb-b-so-200-0.inet.ntl.com [213.105.175.142]

  7    20 ms    17 ms    21 ms  po6-0.mctbb1.manchester.opentransit.net [193.251
.250.105]
  8    18 ms    18 ms    18 ms  po10-0.brsbb1.bristol.opentransit.net [193.251.2
42.133]
  9    39 ms     *        *     pos0-7-0-2.auvtr1.aubervilliers.opentransit.net
[193.251.243.185]
 10   135 ms   100 ms   108 ms  po0-0.ashcr2.ashburn.opentransit.net [193.251.24
3.170]
 11   113 ms   113 ms   135 ms  so-7-0-0-0.atlcr1.atlanta.opentransit.net [193.2
51.254.142]
 12  ggr1-p320.attga.ip.att.net [192.205.33.29]  reports: Destination host unrea
chable.

Trace complete.
« Last Edit: December 14, 2006, 01:18:38 PM by BMW_CHUBB »

Offline BMW_CHUBB

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Re: server ZANE down ?
« Reply #10 on: December 14, 2006, 02:04:11 PM »
Still not resolved?

Can anyone shed a little light ?


Lupine1647

  • Guest
Re: server ZANE down ?
« Reply #11 on: December 14, 2006, 02:12:01 PM »
Hello:
Our administrators are currently working on the issue and are trying to resolve it as soon as possible.

I'm sorry for any inconvenience this may have caused you.

Offline BMW_CHUBB

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Re: server ZANE down ?
« Reply #12 on: December 14, 2006, 02:46:39 PM »
Hey ,very quick and cool !

I just wanted to add some downloads and all today was wasted time :?

Offline jasonkk

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[8926-TUKL-3703] status - 8hrs & still down
« Reply #13 on: December 14, 2006, 03:13:43 PM »
I think 8hours is more than enough to resolve this issue for company like Lunar.
What is it takes so long to solve this problem ?
« Last Edit: December 14, 2006, 03:23:43 PM by jasonkk »

Priest

  • Guest
Re: [8926-TUKL-3703] status
« Reply #14 on: December 14, 2006, 03:27:31 PM »
Hello,

The issue does not appear to be an issue at lunarpages.  Our admins have crawled all over the network to see what is occuring with Zane.  If it helps, I am also unable to reach Zane and a trace shows it is definitely an issue at qwest.net in my case:

Tracing route to zane.lunarservers.com [209.200.247.119]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    10 ms     8 ms    11 ms  10.175.64.1
  3    12 ms     9 ms    12 ms  24-159-64-161.static.jcsn.tn.charter.com [24.159.64.161]
  4    23 ms    30 ms    17 ms  24-159-64-193.static.jcsn.tn.charter.com [24.159.64.193]
  5    25 ms    15 ms    18 ms  24-159-64-57.static.jcsn.tn.charter.com [24.159.64.57]
  6    18 ms    16 ms    20 ms  24-159-64-38.static.jcsn.tn.charter.com [24.159.64.38]
  7    32 ms    30 ms    29 ms  kcm-edge-02.inet.qwest.net [65.120.164.81]
  8    30 ms    29 ms    60 ms  kcm-core-01.inet.qwest.net [205.171.29.26]
  9  1203 ms    42 ms    42 ms  dal-core-01.inet.qwest.net [67.14.2.22]
 10    44 ms    43 ms    43 ms  dap-brdr-01.inet.qwest.net [205.171.225.49]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.