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Author Topic: Outlook email send problems  (Read 5293 times)

Offline Aaygo

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Outlook email send problems
« on: January 29, 2006, 06:34:15 PM »

Task 'email - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted.  If this problem continues, contact your server administrator or Internet service provider (ISP).'

That's the error message I've recently been getting when I try to send email through Outlook.  I've done all the upgrades and looked through the FAQs.  I can receive email through this account, but it seems to be timing out on sending.

If someone can help me I'd really appreciate it.


Offline SteveW

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Re: Outlook email send problems
« Reply #1 on: January 29, 2006, 07:52:44 PM »
Task 'email - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted.  If this problem continues, contact your server administrator or Internet service provider (ISP).'

That's the error message I've recently been getting when I try to send email through Outlook.  I've done all the upgrades and looked through the FAQs.  I can receive email through this account, but it seems to be timing out on sending.

If someone can help me I'd really appreciate it.
I don't have an actual fix, but one workaround might be to use your ISP mail account instead of your site's for your outgoing mail. The way to do this (in general) is to set the "outgoing mail server" (and the related other settings) for your Outlook account for your *site* email to be the same as those you use for the outgoing mail thru your ISP. I'm not an expert on this, but I can try to be more specific if you need it.  I just used trial and error myself, and it seems to work fine.  A trivial secondary benefit is that it saves site bandwidth by not sending your outgoing mail thru it. 

Offline RobertJ

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Re: Outlook email send problems
« Reply #2 on: February 02, 2006, 10:21:03 PM »
When you try to send and receive e-mail, you may receive one of the following error messages:
The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)

Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K'

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): N0, Error Number: 0x800ccc0f

Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

The error code "0x800CCC0F" generally indicates the following, that either the modem was disconnected, or network cable was disconnected. If this happens alot, there may be noise on the phone line, you may need updated modem drivers, or an init string.

If you're on a high speed connection, there could be noise in the line as well. Has your ISP had routing troubles in recent days? or perhaps, connectivity issues.

Have you verified that your mail settings are correct?

They should look as follows:
If you have your own domain name:

smtp server: yourdomain.com or your ISPs server info. It's not uncommon for an ISP to require their customers to use the information they provide for outgoing mail servers.

pop3/imap server: yourdomain.com
pop3 username: you@yourdomain.com (if you have created your own email account in your cpanel) or your cpanel username (does not require the @yourdomain.com)

smtp username: same as your pop3 username. (if you're using our smtp servers)

Please note that smtp authentication must be used on our servers. Tick "my server requires authentication" in servers.

If your email client has problems using the @ symbol for the username then you can use :, + or % sign instead.
You can also attempt to recreate these accounts in your mail program. Sometimes this can resolve the issue.

The following Microsoft Support Database Article describes this situation more indepth:
http://support.microsoft.com/?kbid=813514

Offline D-Wad

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Re: Outlook email send problems
« Reply #3 on: February 08, 2006, 05:13:58 PM »
I had a recent issue with this too that just "popped" up and couldn't figure it out.  It then hit me that I had installed new virus protection and sure enough, my virus protection was blocking my outgoing mail.