I emailed you, and of course I got a verification request. I completed it as requested, but I have still not seemed to been able to contact you.
Next I tried making an account over at Gafana.com. This was problematic alltogether, since my browser of choice did not seem to get along with your sign up process. I would get as far as phone/SMS verification, but I would never get a phonecall or SMS verification, and would never proceed to the stage of sign up for it requested the code that I'd never got. Might be a browser specific issue, or the entire Mac platform, idk, but very very bad.
Using a windows box I can gain remote access to, I was able to make an account to test things with. Personal rant here, but making me resort to using a Win box is a good way to get on my bad side fast.
Moving on however....
Once gaining access to a Gafana account, I started having more problems. Setting up my email client, as per the instructions found at Gafana.com, I was never able to retrieve mail from Gafana using POP3. Web interface worked, but following the instructions to the T, downloading via POP does not work.
As best I can assume this is because I have a free account, but in all honesty I can't figure out for sure, because there is no place I've found on your web site that clearly lays out the different features that are included in free vs. paid accounts. Furthermore, my free account came with a handy email already in my mailbox telling me how to setup my POP downloads from my client. Bad move if in fact this is not a feature that is even part of my account as is.
Ok more issues....
While only accessible via the web site, Gafana IS now protecting my personal email address. Time for a test drive. From one of my work addresses (which is protected with BoxTrapper), I send an email to my personal address. The very fact that I send an email to address A (personal) from address B (work) means that address A is now on address B's whitelist, so any verification coming from address A should get into inbox B.
Not so. Gafana's verification from address A never makes it to inbox B, but instead gets put into BoxTrappers equivalent of an unverified box. Unfortunately for you, I can't access the unverified box for B because my provider broke it. Fortunately for you, BoxTrapper on address B sends address A a verification message, in response to getting address A's verification request. Wait a second, why is this happening at all? Address A is on address B's whitelist!! Viewing the headers that address B send along with its verification request reveal the answer. Address A's verification request is NOT coming from address A, but it is coming from email@example.com with a nice candy coating that makes the average user think that is coming from address A. I see this as a potentially HUGE issue where verification emails talk to eachother, and nobody can get thru unless they happen across the message in their unverified box.
FURTHERMORE (you thought that was enough for one day?) I tried to send you a message from within Gafana. I had most of what you see here all typed out, hit send, and my compose message screen reset its self to blank. A peak at my sent box on Gafana indicates that the message was never sent. Potentially more issues with Safari and/or Mac platform? Idk, but very very frustrating.
I hope this has been constructive, and I hope that at some point these issues are addressed. LunarPages, this is a great partnership opportunity, as I would switch all my domains to your service in a heartbeat JUST for a working C/R anti-spam system if it worked right.... so long as all my domains users had access, and not just one account.
For the time being however I'm sad to say that it looks as if I must continue searching.