Lunarpages Web Hosting Forum

Poll

Should LP turn off email filtering?

Yes
6 (50%)
No
6 (50%)
I don't mind not recieving all email addressed to me
0 (0%)

Total Members Voted: 11

Voting closed: October 06, 2004, 09:34:00 AM

Author Topic: You are not getting all your email! LP filters them!  (Read 5567 times)

Offline AaronG

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You are not getting all your email! LP filters them!
« on: October 06, 2004, 09:34:00 AM »
I just found out that I do not recieve all email sent to me from friends/family/businesses etc. WHY you ask?!

Because LP uses a blacklist to filter out(Yes yours as well) some ISPs.

Offline jojooboo

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You are not getting all your email! LP filters them!
« Reply #1 on: October 06, 2004, 09:55:04 AM »
If this is true, I find it unacceptable as well.

Offline scanman20

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You are not getting all your email! LP filters them!
« Reply #2 on: October 06, 2004, 10:05:14 AM »
Proof?
Even a broken clock is right twice a day.
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MCSE - MCSA - MCP (<- unused since 2006!)

Offline AaronG

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You are not getting all your email! LP filters them!
« Reply #3 on: October 06, 2004, 10:37:30 AM »
My support ticket:
Quote

Your message on Wed, 6th Oct 2004 12:52 pm  
I am not recieving email when people send me email. They get the following return message with their email.

For this example, someone on a pipex (UK ISP) email account is trying to email me, but it doesnt go through. It says that thier ISP IP is blacklisted. So this looks like Lunarpages is blocking my incoming email by using a blacklist from SORBS. I would like to know if this is the case, why, and how to get it removed so I can receive all mail sent to me.



: host mydomain.net[216.193.202.216] said:
550-X-RBL-Warning: 62.241.160.73 is in a blacklist at
spam.dnsbl.sorbs.net.
550 http://www.dnsbl.us.sorbs.net/cgi-bin/lookup?js&IP=62.241.160.73
(in reply to RCPT TO command)  1
 

Message by Matthew on Wed, 6th Oct 2004 4:54 pm  
 Hello,

We do use a blacklist database, unfortunately we cannot turn this off for just your account. It is configured on the mail server for the whole server, it checks all incoming mail. The SORBs filters are in place as a part of a number of security measures to prevent exploitation of our servers. The SORBS filters prevent excessive amounts of incoming mail from spammers from bogging down the mail server.

The senders will need to request that their IP be delisted from the database.

I am sorry for the inconvenience.

Regards,

Matt Boster
support@lunarpages.com
Phone: 1-877-LUNARPAGES (Toll-free)
Phone: 1-714-521-8150 (International)

 
I like the "I am sorry for the inconvenience." Basically, sorry, but you just wont recieve all your emails.  :cry:

The thing is you wouldn't know if you weren't recieving emails, you just wouldn't get them.

[Edit] Actually, reading their response again. It makes you wonder what other methods to prevent exploitation they are using. I.e. do Lunarpages block people from viewing my site if they are accessing it from certian IPs?

Offline AaronG

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You are not getting all your email! LP filters them!
« Reply #4 on: October 06, 2004, 10:44:21 AM »
Haha, I just made that last edit comment then read another thread:

http://www.lunarforums.com/forum/viewtopic.php?t=20370

They do block people from viewing our sites.

Offline TranzNDance

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You are not getting all your email! LP filters them!
« Reply #5 on: October 06, 2004, 10:50:40 AM »
Would you rather the servers be completely crippled from "exploitation" and attacks?
:whip: :love: :whip: :love: :whip: :love:

Offline AaronG

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You are not getting all your email! LP filters them!
« Reply #6 on: October 06, 2004, 10:58:12 AM »
Quote from: TranzNDance
Would you rather the servers be completely crippled from "exploitation" and attacks?


Way not to think of the situation at hand.

Obviously, no one wants the systems completely crippled!

The system they are using does a blanket ban on sources given by a 3rd party. These are not people attacking Lunarpages. There are solutions which will ban IPs as they attack. I.e if a dos attack starts (it is actually very obvious when it is happening) you can then ban those IPs. This is the same with email. But banning servers in advanced for something that may and most likely never will happen isn't a good approch. Its like invading a country for something they might do, one day, in the future. Oh wait... heh.

Offline jojooboo

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You are not getting all your email! LP filters them!
« Reply #7 on: October 06, 2004, 11:09:22 AM »
This directly contradicts anything I've ever been told or read here at LF.  In fact, you can find posts that state flat out that LP does not filter emails, so I would like to know why this is happening now.  This might be the last straw for me.  Obviously, like others, I don't want the servers to be crippled either, but I at least would like to be kept informed when changes are made like this.  

From: http://www.lunarforums.com/forum/viewtopic.php?t=12526

Quote from: Ed
Thats 100% in your control here. You can get all the viruses and spam messages your heart desires :-)

There is a filtering setup that you can manually enable or disabled or customize to your own preference. By default it is not active, and every message to your domain comes to you!

- Ed

Offline kakdela

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You are not getting all your email! LP filters them!
« Reply #8 on: October 06, 2004, 11:10:25 AM »
Disagree with that anology, since it is my own computer which is being blocked (not some spammer's).  It's more like putting a whole appartment building in jail because one tenant happens to be a criminal... And then, the innocent have to prove they are not the bad guys....

Offline Jay

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You are not getting all your email! LP filters them!
« Reply #9 on: October 06, 2004, 11:17:35 AM »
Hello,

Lunarpages, within our rights to protect our servers from exploitation will block IPs, and use Relay Block lists, in accordance with spam prevention, and keeping server stability in mind.  We have been receiving numerous dictionary attacks recently, and this is the best way to help prevent them.

Definition

Dictionary attacks fill the server with 1000s upon 1000s of mail/spam etc, which then cause the server to require a reboot or worse in some cases is possible.

If your IP has been listed in such a list, you would need to contact your ISP in that case, to advise them of the current situation.  We use these lists to protect our servers from spammers, and exploit attempts.

This is not meant to hinder you from sending mail to your friends, family or business contacts.  That is the last thing we'd want to do.  However, if the IP you connect from to the server is listed in such a block list, you need to deal with that through your ISP.

In the same respect, if someone has been spamming the server(s) from an IP, and they are a frequent vistor to your site(s) and it is determined that they are causing a problem on the server with excessive connections, or attempts to compromise the server(s) we have no choice but to block them as well.  Which in turn prevents them from visiting your site, or any other site on that particular server, and in some extreme cases the entire Lunarpages farm.

None of this is meant to upset, deter or prevent you or your customers from having a suitable experience with web and or email services, however when server stability and/or exploit/spam attempts become rampant we have no choice.

There are many block lists, and many Hosts use these.

you can check your IP here against a number of rbl's, and spam notice lists:

http://rbls.org
http://spamhaus.org
http://spamcop.net
http://ordb.org
http://www.dnsstuff.com/tools/ip4r.ch?ip=
http://www.dnsbl.us.sorbs.net/

There are many more.

Another Useful link is:

http://www.spamfaq.net/

- Jay

Offline AaronG

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You are not getting all your email! LP filters them!
« Reply #10 on: October 06, 2004, 12:31:14 PM »
deleted

Lupine1647

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You are not getting all your email! LP filters them!
« Reply #11 on: October 06, 2004, 12:34:35 PM »
Quote from: AaronG
So ban that individual IP automatically for 24 hours, but why ban the whole ISP?

I don't see anything in there about blocking ISP's, could you refer to where this was said?

Quote from: AaronG

(BTW the definition of dictionary attacks, refers to trying to gain access to a passworded area, not sending emails, so it is not email mail spam as you have indicated. If you are getting dictionary attacks, you are infact not getting sent emails, so you can unban peoples emails?!)


Mend the definition so that it refers to e-mail in a context..............See, Jay's definition comes out right. Persoanlly, I would want the server to be up and not recieve e-mail from people who can't protect their computer's, Plus, that's what a Web Site and PHP Forms are for, lol.

Offline AaronG

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You are not getting all your email! LP filters them!
« Reply #12 on: October 06, 2004, 12:42:02 PM »
ack sorry, I didnt think anyone had replied to my message. I had:

Quote
So ban that individual IP automatically for 24 hours, but why ban the whole ISP?

(BTW the definition of dictionary attacks, refers to trying to gain access to a passworded area, not sending emails, so it is not email mail spam as you have indicated. If you are getting dictionary attacks, you are infact not getting sent emails, so you can unban peoples emails?!)


Umm I believe they (the blacklistig servers) block relays, so any emails coming through a particular relay. That would effectivily block the ISP? (My understanding, but thats why I asked on the forum)

heh Lupus, but what if they can't access your website :+)  I just wanted to grumble, I know better to think that LP would change anything. It just amazed me to find out that I wasnt recieving emails from people, and that others couldnt access my site.

Lupine1647

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You are not getting all your email! LP filters them!
« Reply #13 on: October 06, 2004, 12:47:17 PM »
Actually, it's the originating IP address meaning the Machine's IP address and not the ISP's Mail server because when you send out thoughs e-mails it will contain the machine's IP address in the e-mail itself.

If they can't access my site, then they have to use a Proxy server and complain to AOL (Um, I meant ISP, not AOL, yea, lol) for being BAD.  :)

Offline Admin

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You are not getting all your email! LP filters them!
« Reply #14 on: October 06, 2004, 12:57:37 PM »
Moved to email

Thank you for explaining that so thoroughly, Jay.