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Author Topic: EMC NAS Issues (Topic Changed)  (Read 20330 times)

Offline Admin

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EMC NAS Issues (Topic Changed)
« Reply #30 on: April 15, 2004, 08:59:19 PM »
hey it's what we're here for

We are done with this evening's festivities after about 14 hours.  We are reconfiguring some things that will entail a very brief downtime tonight.  Server status will be updated as it occurs.

We will then see what happens tomorrow during higher traffic and plan to reconvene to discuss results tomorrow.

We have a plan to stabilize the servers if this does not work.  We will also have some downtime Sunday morning to add tools to the servers to diagnose this issue better.  An email will go out tomorrow with more details and specific times once we know more.

We apologize for these issues and really do empathize with everyone on how frustrating this is.  But if you bear with us a little longer we will get this to work swimmingly.

We have the highest level techs not only at Lunarpages but at MTI and EMC working on this so it will be resolved

Offline Admin

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EMC NAS Issues (Topic Changed)
« Reply #31 on: April 16, 2004, 06:30:32 AM »
Again, we understand everyone is frustrated with the NAS issues.  We are too.

We are working diligently around the clock to try to fix these issues.  Unfortunately, it is slow going.  We do have a contingency plan and will begin implementing portions this evening.

Please use this thread to discuss these issues so everyone can look in one place without having to go to several differet threads.

Offline eddieliu

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EMC NAS Issues (Topic Changed)
« Reply #32 on: April 16, 2004, 06:39:07 AM »
what's EMC? what's NAS?
please forgive my poor english...

Offline miked_187

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EMC NAS Issues (Topic Changed)
« Reply #33 on: April 16, 2004, 06:44:21 AM »
I don't know what those are either - companies?

Offline Neco

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EMC NAS Issues (Topic Changed)
« Reply #34 on: April 16, 2004, 06:48:31 AM »
May I ask what the details of the contingency plan are ?

Would you simply be moving back to the old storage systems ?

Offline Admin

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EMC NAS Issues (Topic Changed)
« Reply #35 on: April 16, 2004, 06:50:50 AM »
EMC is the company we purchased our NAS from.

NAS is Network Attached Storage.  

The NAS machine we use is currently not working to the specifications and has become unstable.  Any servers attached to this will see some slow load times until it is fixed.

It is not down but it is slow.

We have EMC and Lunarpages as well as another consulting company working around the clock to fix this

Danielle

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EMC NAS Issues (Topic Changed)
« Reply #36 on: April 16, 2004, 06:51:46 AM »
Hi eddieliu and miked_187,

EMC is the company where we purchased the NAS.  NAS is a Network Attached Storage system.  You can visit EMC's website at www.emc.com and you can review an article about EMC and their NAS system at (as an example):

http://biz.yahoo.com/prnews/040310/new029_1.html

Thanks

Offline Admin

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EMC NAS Issues (Topic Changed)
« Reply #37 on: April 16, 2004, 06:52:33 AM »
Neco, more information will follow soon.

Offline ryan.

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EMC NAS Issues (Topic Changed)
« Reply #38 on: April 16, 2004, 06:57:08 AM »
I bet you the problem is within the flux capacitor?  Try adjusting that  :wink:
ryan.

Offline miked_187

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EMC NAS Issues (Topic Changed)
« Reply #39 on: April 16, 2004, 06:59:43 AM »
Quote from: ryan.
I bet you the problem is within the flux capacitor?  Try adjusting that  :wink:


oh no  --  don't go there...  step away, nothing to see, move along now

Offline Admin

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EMC NAS Issues (Topic Changed)
« Reply #40 on: April 16, 2004, 07:01:35 AM »
Last night we made a configuration change at the request of EMC.  This seems to have worsened the issue as opposed to helped with it.  We are changing back to the previous configuration right now.  There will be some very brief downtime as this is implemented but you should see a better performance soon.

We will still not be at what we think is acceptable but it will be better.

Offline Tresark

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EMC NAS Issues (Topic Changed)
« Reply #41 on: April 16, 2004, 07:06:51 AM »
I hope you bought the extended warranty.

I'm sure this can't be helping your current sales.

Offline Admin

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EMC NAS Issues (Topic Changed)
« Reply #42 on: April 16, 2004, 07:17:56 AM »
which, among many other reasons, is why we intend to continue working diligently on a solution

Offline alyawn

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EMC NAS Issues (Topic Changed)
« Reply #43 on: April 16, 2004, 07:21:13 AM »
Well, it can't be hurting too bad. I just signed up. On that note, how often does this happen here? I need reassuance not to take advantage of the 30 Money Back Guarantee. It's just my luck that as soon as the DNS was propigated....

Anyway, I'm glad to see they're working closely with the vendor and I hope they get a resolution soon. Some had posted that they thought it was a PHP issue, but it isn't. Anytime your script accesses the disk (NAS) you'll see very slow execution times. And, apache doesn't cache PHP scripts, instead, it re-reads them from the disk (NAS) each time the page is loaded. However, apache may cache static pages in memory which would give the appearance that static sites are just fine. Disk (NAS) access still works, it's just that the read time is significantly slower than it should be.

Offline ryan.

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EMC NAS Issues (Topic Changed)
« Reply #44 on: April 16, 2004, 07:28:39 AM »
Quote
...apache may cache static pages in memory...


Apache doesn't do any sort of caching.  The proxy server may however.

Edited:  My mistake.  It can be setup as a proxy server.  Though most people with a large scale business would use squid instead and keep the proxy separate from the httpd server.  I would expect this is what LP has setup.
ryan.