Lunarpages Web Hosting Forum

Author Topic: "Bad address" messages not routing correctly.  (Read 2300 times)

Offline turula

  • Pong! (the videogame) Master
  • *****
  • Posts: 21
    • http://turula.com
"Bad address" messages not routing correctly.
« on: April 14, 2004, 08:49:02 PM »
When an e-mail user on my domain uses Squirrel (or NeoMail in the past) and mistypes the "To:" address in a message she is sending, the error message from <Mailer-Daemon@scorpio.lunarpages.com> saying:  
~~~~~~~~~~~~~~~~~~
nosuchname@earthlink.net
    SMTP error from remote mailer after RCPT TO:<nosuchname@earthlink.net>:
    host mxb.earthlink.net [207.217.125.26]: 550 nosuchname@earthlink.net...User unknown
~~~~~~~~~~~~~~~~~~
is NOT addressed to the e-mail user who sent the message, but rather it is sent to the domain main account - i.e. it is sent to me.  This is a big problem because:
[1]  I an getting tired of forwarding these messages to the original senders, and
[2]  when I'm backpacking in the wilderness the person sending the e-mail won't know she mistyped the address of the person she was planning to sell a bridge to next day, until I'm back at my computer two weeks later.

Note that Horde does NOT make this mistake but my users seem to prefer the Squirrel.

I've asked this before - 66 people read the question but no-one responded.  I think this is a big problem and I'm surprised it hasn't been resolved, or even discussed here.  Maybe it has and I just haven't noticed.

P.S. the whole miss-addressed message gets returned to me which is kind of an invasion of the sender's privacy - I'll leave the details to your imagination :-)

Offline kopleff2

  • Intergalactic Cowboy
  • *****
  • Posts: 60
Re: "Bad address" messages not routing correctly.
« Reply #1 on: April 19, 2004, 03:14:32 AM »
Bump.

I am having the same problem.  Can anyone help with this?  Lunarpages' support has been woefully inadequate recently in answering my questions on mail processing and spam assassin.  The lazy support technicans have just pointed me to the Forum.

Offline turula

  • Pong! (the videogame) Master
  • *****
  • Posts: 21
    • http://turula.com
"Bad address" messages not routing correctly.
« Reply #2 on: April 19, 2004, 09:35:43 AM »
Well - for those following this here is the response ftom the "help desk":

When they are sending mail from the Webmail applications, it is actually being
sent with the server directly.  For this reason, any bounced messages are sent
directly back to the main account as a default.  If they were using a local
email client such as Outlook Express this would not occur.

One way to prevent this is to have them set the 'reply to:' address to their
own email address.  This way, all messages should get bounced back to them.
However, there is no guarantee of this.

The other way is to set the 'Default Mail' in the cPanel > Mail option to
:fail: for all 'unrouted mail'.  When you do this, mail should be bounced
directly back to the originating mailer.

======================================
And, my response to the above is:

You said:
"One way to prevent this is to have them set the 'reply to:' address to their own email address. "

I tried that in Squirrel.  It does not work.  I think it's the Return Path Header that's the problem.
Return-path: <turula2@scorpio.lunarpages.com>
Received: from turula2 by scorpio.lunarpages.com with local (Exim 4.24)
   id 1BFcFY-0000gw-Rq; Mon, 19 Apr 2004 10:08:04 -0700
                        <== presumably this is all added by Squirrel as the message is sent.

As noted before it DOES work with Horde:
Return-path: <big@turula.com>
Received: from cpanel by scorpio.lunarpages.com with local (Exim 4.24)
   id 1BFc07-0002Id-C7; Mon, 19 Apr 2004 09:52:07 -0700
                        <== presumably this is all added by Horde as the message is sent.

So you should fix Squirrel so it sets the senders e-mail rather than the account owner's e-mail as the "Return-path:"  .

You said:

"The other way is to set the 'Default Mail' in the cPanel > Mail option to
:fail: for all 'unrouted mail'.  When you do this, mail should be bounced
directly back to the originating mailer."

Tried that also and it DOES NOT WORK.

The reason is that the bounce message IS routed.  It is routed to the account owners e-mail.

Offline turula

  • Pong! (the videogame) Master
  • *****
  • Posts: 21
    • http://turula.com
"Bad address" messages not routing correctly.
« Reply #3 on: April 21, 2004, 03:11:28 PM »
Update on this for the help desk:

A trouble ticket has been submitted to the company that provides us with
cpanel.  I will let you know what their solution is.

And the latest:

The reply from cpanel.net is as follows:

This is a known bug of squirrelmail.  A bug report has been filed in reference
to it.

We hope to have it corrected with a cpanel upgrade.  Unfortunately, until the
upgrade is provided we are unable to correct it.