Lunarpages Web Hosting Forum

Author Topic: In need of form help  (Read 5650 times)

Offline TWebMan

  • Quantum Encyclopedia Writer
  • *****
  • Posts: 3047
    • Take charge of your site
In need of form help
« Reply #30 on: March 02, 2004, 05:34:04 AM »
Quote from: Kata
...(NMS stands for not matt wright)...


That's hilareous!  Heheh never saw that or made the connection.  Is it on their page?
"Computers cause people to make more mistakes than any other invention in history, with the possible exception of handguns and tequila."  - Unknown
"Liberty of any kind is seldom lost all at once." - D. Hume
Every day is an Ode to Joy
The planet will be fine... and so will your site

Offline psmsmith

  • Newbie
  • *
  • Posts: 5
In need of form help
« Reply #31 on: March 02, 2004, 06:28:36 AM »
We have been trying all week to fix this form mail problem.   Can someone please help as soon as possible.   I've tried working with tech support.  The first person I talked to told me to use the TWE.. script, so we did.  (I also saw it recommended here.)  Then shortly after we got it working, tech support again disabled us.  We are having a problem getting the recommended one working and we don't have anyone that knows this language or how to fix it.
The last e-mail from tech support said they can see what the program is doing, but they did not help by telling us what we can do to fix it.  We are going on a week now of people that need our help that are having difficulty contacting us, so as soon as anyone can help it will be very appreciated.  

Our form mail page is:
http://www.lewybodydementia.org/contact.html

The script we are trying to get working is:
/www/contact.html
/www/cgi-bin/helpline.pl  (recommended script renamed)

Thank you.
Peggy

Offline Ed

  • Berserker Poster
  • *****
  • Posts: 5156
    • Joke A Whenever
In need of form help
« Reply #32 on: March 02, 2004, 08:04:32 AM »
Well.. its amazing how fast people learn when their webhost gets blacklisted and they find they are no longer able to send emails to a large percentages of internet users!  :o

Offline Ed

  • Berserker Poster
  • *****
  • Posts: 5156
    • Joke A Whenever
In need of form help
« Reply #33 on: March 02, 2004, 08:06:36 AM »
psmsmith,
The best thing to do in your case would be to email support@lunarpages.com show them your post here, and explain that the correct installation is getting nailed as "insecure" even though it was recommended. They should be able to assist you, or rework the detection algorithm to pass by the script.

- Ed

Offline psmsmith

  • Newbie
  • *
  • Posts: 5
In need of form help
« Reply #34 on: March 02, 2004, 08:28:58 AM »
psmsmith ,
The best thing to do in your case would be to email support@lunarpages.com show them your post here, and explain that the correct installation is getting nailed as "insecure" even though it was recommended. They should be able to assist you, or rework the detection algorithm to pass by the script.

Ed,
- Thanks for responding, yes, I have e-mailed them once again, just prior to posting my original message to this forum, and am still waiting on a reply.  
- What tech support recommended early in the week was the TWebman script, which they are now saying we cannot use it, and have disabled it.
We are trying to use the latest recommendation, but have programming errors, and we don't know this Perl language.   Is there a programmer here on the forum that could look at it and help us resolve the errors??  
- Tech support's latest response was, yes there is an error and described the error, but they did not offer help in fixing it.    
- If there is anyone that is willing to help us, please contact me at uspms@yahoo.com.  What we are trying to do is not complex, and someone that knows this could probably help fix it quickly.  

Thank you,
Peggy

Offline Ed

  • Berserker Poster
  • *****
  • Posts: 5156
    • Joke A Whenever
In need of form help
« Reply #35 on: March 02, 2004, 08:57:41 AM »
Are you getting some kind of error, other than 500 internal server error?

If so, could you paste the error in here, and possible a link to the form? The people that are often on the forums will be able to assist you. I will take a look at it later tonight when I get a free minute if its still not resolved.

- Ed

Offline psmsmith

  • Newbie
  • *
  • Posts: 5
In need of form help
« Reply #36 on: March 02, 2004, 09:26:17 AM »
Ed,
The following link is our online form, from where you should also be able to view the source HTML we are using:  
http://www.lewybodydementia.org/contact.html
Below is a copy of the configuration section we modified of the recommended "NMS FormMail Version 3.11c1".
Thanks again,
Peggy

# USER CONFIGURATION SECTION
# --------------------------
# Modify these to your own settings. You might have to
# contact your system administrator if you do not run
# your own web server. If the purpose of these
# parameters seems unclear, please see the README file.
#
BEGIN
{
  $DEBUGGING         = 0;
  $emulate_matts_code= 1;
  $secure            = 1;
  $allow_empty_ref   = 1;
  $max_recipients    = 1;
  $mailprog          = '/usr/lib/sendmail -oi -t';
  $postmaster        ='lbdinfo@lewybodydementia.org';
  @referers          = qw(lewybodydementia.org);
  @allow_mail_to     = qw(lbdinfo@lewybodydementia.org localhost);
  @recipients        = ();
  %recipient_alias   = ();
  @valid_ENV         = qw(REMOTE_HOST REMOTE_ADDR REMOTE_USER HTTP_USER_AGENT);
  $locale            = '';
  $charset           = 'iso-8859-1';
  $date_fmt          = '%A, %B %d, %Y at %H:%M:%S';
  $style             = '/css/nms.css';
  $no_content        = 0;
  $double_spacing    = 1;
  $wrap_text         = 0;
  $wrap_style        = 1;
  $send_confirmation_mail = 0;
  $confirmation_text = <<'END_OF_CONFIRMATION';
From: lbdinfo@lewybodydementia.org
Subject: form submission

Thank you for your form submission.

END_OF_CONFIRMATION

Offline psmsmith

  • Newbie
  • *
  • Posts: 5
In need of form help
« Reply #37 on: March 02, 2004, 09:29:51 AM »
Ed,
Forgot to add that our error is as follows, and it occurs when all fields are entered and the form is submitted.  
Thanks,
Peggy

--------------------------------
The following fields were left blank in your submission form:
subject
These fields must be filled in before you can successfully submit the form.
Please use your back button to return to the form and try again.
-----------------------------------

Offline Ed

  • Berserker Poster
  • *****
  • Posts: 5156
    • Joke A Whenever
In need of form help
« Reply #38 on: March 02, 2004, 11:36:17 AM »
Your got an error in your HTML code:

<tr><td>Message:</td><td><textarea cols="40" rows="10" name="Message" </textarea></td></tr>

Should be:

<tr><td>Message:</td><td><textarea cols="40" rows="10" name="Message"></td></tr>

As a result the whole form isnt' correctly showing up.

Try that.

- Ed

Offline psmsmith

  • Newbie
  • *
  • Posts: 5
In need of form help
« Reply #39 on: March 02, 2004, 01:24:58 PM »
Quote from: Kata
Your got an error in your HTML code:
Should be:
<tr><td>Message:</td><td><textarea cols="40" rows="10" name="Message"></td></tr>
As a result the whole form isnt' correctly showing up.
Try that.
- Ed


Hi Ed,
Thanks, I tried your suggestion but received the same error message as before.  I since have been successful in eliminating the error by removing the word  'subject' from the 'required' fields parameter.   However, we really would like this to be a required field.  

Does anyone know if/how we could fix this?

Thanks,
Peggy