The last few weeks, our support response times have suffered as a result of the desk software we are using. It simply could not handle the load of tickets and staff members online working the desk, which as a result affected our response times.
Firstly, we apologize for this, and assure you that we have a solution.
Over the next week, we are implementing new software to compliment our rapid growth, and we have 5 additional members of staff, starting fulltime.
We ask for, and appreciate your patience and understanding, and look forward to being able to offer you the fast response times, to your support requests, that you have become accustomed to.