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Author Topic: Maru server slow  (Read 2485 times)

Offline kim_c

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Maru server slow
« on: December 20, 2018, 01:51:21 PM »
Is anyone else having problems with maru server? My sites were down for a while yesterday and then again today. They are all back up but are running really slow
Just wondered if anyone is getting the same?
Thanks

Offline kim_c

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Re: Maru server slow
« Reply #1 on: December 22, 2018, 07:12:02 AM »
Still taking forever to load and timing out sometimes, wish I knew what was going on. Been like it for 4/5 days now

Offline MrPhil

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Re: Maru server slow
« Reply #2 on: December 22, 2018, 07:59:58 AM »
Have you opened a support ticket yet? They may not even be aware of the problem unless you tell them.
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Offline kim_c

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Re: Maru server slow
« Reply #3 on: December 22, 2018, 08:15:28 AM »
Yes I have, waiting to hear back from them.

Offline johns1124

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Re: Maru server slow
« Reply #4 on: December 23, 2018, 08:59:00 AM »
Same here with Luck. High CPU and Virtual memory. Slow phpbbs and timeouts with FTP.

I sent a ticket. Lets see what they say.

Offline kim_c

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Re: Maru server slow
« Reply #5 on: December 23, 2018, 09:55:06 AM »
I'm still waiting for a reply, sites have been down all day. I can't even get cPanel to load
« Last Edit: December 23, 2018, 10:01:39 AM by kim_c »

Offline MrPhil

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Re: Maru server slow
« Reply #6 on: December 23, 2018, 12:07:44 PM »
Don't forget to either clear your browser cache, or press Ctrl+F5 on a page, to ensure you're seeing the latest page and not some old cached page.

If you're not getting a response from support, make sure you haven't been replying multiple times to the ticket -- that keeps pushing you to the back of the queue. As a last resort, you can press the "Escalate" button to get a supervisor, but try everything else you can, first.
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Offline johns1124

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Re: Maru server slow
« Reply #7 on: December 23, 2018, 01:37:05 PM »
I received a generic response blaming me for the CPU and Virtual resource usage. I have a simple Phpbb like I have had
for the last 11 years with Lunarpages. Nothing has changed. No new Modules or CMS or anything, I believe it's all external.
I responded lets see what they say next.

Offline kim_c

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Re: Maru server slow
« Reply #8 on: December 23, 2018, 01:44:23 PM »
Well I certainly haven't changed anything in mine, in fact I can't even get into cpanel to look if there's anything wrong. Like the sites, it just won't load

Offline johns1124

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Re: Maru server slow
« Reply #9 on: December 23, 2018, 02:09:41 PM »
Just received this:

Hello John,

Thank you for contacting Lunarpages support.

We apologize for the inconvenience. The server is having an issue currently, hence FTP is taking such a long time.

Our admin team is aware of the issues on the server and they are working speedily to resolve them as soon as possible.

Thank you for your patience and understanding regarding this issue and the time it is taking to resolve.

Regards,

Archisman Guha Roy


Hopefully, they will resolve it soon.



Offline kim_c

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Re: Maru server slow
« Reply #10 on: December 23, 2018, 03:17:25 PM »
So they have admitted that there's a problem. Thanks for letting us know John. Hopefully it's resolved soon

Offline johns1124

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Re: Maru server slow
« Reply #11 on: December 24, 2018, 08:11:19 AM »
Seems to be running better today. Hopefully, it stays that way.

Offline kim_c

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Re: Maru server slow
« Reply #12 on: December 24, 2018, 10:39:46 AM »
My site still won't load and I've had no reply from lunar. Been 2 days now and more than 24 hours since I contacted them, despite requesting supervisor earlier today. I'm completely at a loss what to do now. This is really unacceptable for a paid service

Offline kim_c

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Re: Maru server slow
« Reply #13 on: December 24, 2018, 02:03:02 PM »
Decided to close ticket and open a new one, got reply almost straight away

Hello Kim,

Thank you for contacting us regarding this issue.

Please note that at the moment we are experiencing server latency issues with your XENA server with us. Our admins are presently working on finding a fix and normal functionality will be shortly recovered.

Please know we regret and apologize for this situation and the disruption and inconvenience caused by it.

Don't know when they changed me over to XENA, been on MARU for years.

That aside, I have now discovered a potential problem in cpanel (finally managed to get it to load) my settings.php and settings_bak file are both blank and I have no idea how to fix that remotely. I do have a recent back up taken from cpanel but it's running that slow I can't possibly import it just now
problems, problems lol

Merry Christmas everyone!

Offline Don Gawgon

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Re: Maru server slow
« Reply #14 on: December 26, 2018, 02:32:06 PM »
Not sure if it's related, but I'm having similar issues with LONO.