Lunarpages Web Hosting Forum

Web Hosting Guidance and Advice => E-Mail Troubleshooting and Tips => Topic started by: sannier2 on January 06, 2014, 01:22:13 PM

Title: Max defers and failures exceeded?
Post by: sannier2 on January 06, 2014, 01:22:13 PM
Over the past couple days I've received this "bounce back" email intermittently to emails sent to forwarded addresses in my domain (address x@mydomain.net set up as forwarder to a gmail address). These addresses don't see real heavy usage, aren't used to send out lots of messages to unknown addressees or anything...

So why do I get this message and how can I fix it?

Thanks for any clues :-)

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  X@gmail.com
    (ultimately generated from x@mydomain.net)
    Domain mydomain.net has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.[/b]
Title: Re: Max defers and failures exceeded?
Post by: dwaynnyt on January 25, 2014, 10:07:41 AM
Hi buddy, have you figured this out yet by any chance? You might want to paste the copy of the bounce back error just for us to check. (https://Lunarpages.com/cat/6-5/smile2.png)
Title: Re: Max defers and failures exceeded?
Post by: tgibbons on January 31, 2014, 06:18:36 AM
The forwarding to gmail is causing this. There was some change to either gmail or Lunarpages in December that started causing this.  The only sure fire way to stop it is to stop forwarding to gmail.
Title: Re: Max defers and failures exceeded?
Post by: gumcwebservant on February 04, 2014, 06:49:48 PM
We've started seeing this as well, and we're not forwarding email to gmail:

    Domain gretnaumc.com has exceeded the max defers and failures per hour (5/5
(100%)) allowed. Message discarded.
Title: Re: Max defers and failures exceeded?
Post by: artefact on March 02, 2014, 05:35:08 PM
I am having the same error message with my main email addresses.
My server is neptune, what's going on?
Anyway to turn off lock after 5 errors?
Title: Re: Max defers and failures exceeded?
Post by: colo_artist on March 27, 2014, 07:53:16 AM
We're getting the same error. Server is Rodari.

We aren't using gmail, but the message was sent to a gmail address.
Title: Re: Max defers and failures exceeded?
Post by: rhazzon on March 28, 2014, 03:42:07 AM
Just went through the same issue.  Here's what I was told.  If five emails are bounced within a one-hour time period then the mail server will no longer send out emails for your domain.  At the top of the hour it is reset, mail then begins to go out and the count starts all over again.  So if five users send emails to the wrong address within an hour everyone gets locked down until the top of the next hour.  I personally think it is far too low a number for domains with a significant number of email addresses, but the only option is to go to a more expensive hosting package. 
Title: Re: Max defers and failures exceeded?
Post by: MrPhil on March 28, 2014, 05:13:25 AM
Could you clarify that? Is that your server bouncing 5 incoming mails, or 5 sent from your account (outgoing) get bounced by other mail systems? I would suspect it's the latter (outgoing), as it wouldn't make sense to penalize you for incoming mail, but I want to make sure I understand it.
Title: Re: Max defers and failures exceeded?
Post by: rhazzon on March 28, 2014, 05:34:46 AM
It's the latter - mail that you send out and gets bounced back by other servers.
Title: Re: Max defers and failures exceeded?
Post by: MrPhil on March 28, 2014, 06:01:35 AM
Well, it's reasonable to shut down a site's email if it's possibly a spammer (which tends to generate a lot of bounces). It would be nicer if it could be applied to an individual email address rather than the entire domain, but that's what it is (for now, anyway). LP has to balance the inconvenience of site emails being temporarily shut down against the death penalty of having the entire server being blacklisted as a spammer.

Why would a site on a shared server have "a significant number of email addresses", with uncontrolled users who might be generating spam? That sounds dangerously close to a violation of the ToS. I suppose this might happen by accident with, say, a store or forum trying to email a newsletter to all its customers or members, and some have bogus email addresses. That's not spam, but the mail system can't tell why bounces are happening, only that a significant number in a short time is a potential sign of spamming.
Title: Re: Max defers and failures exceeded?
Post by: Stellatyler on June 17, 2014, 05:23:03 AM
I think if six Emails are skiped inside an one-hour time period then the mail server will no more convey messages for your space. At the highest point of great importance it is reset, mail then starts to go out and the check starts from the very beginning once more. So if five clients send messages to the wrong address inside a hour everybody gets secured until the highest point of the one hour from now. I for one think it is very low a number for spaces with a noteworthy number of email locations, yet the main alternative is to go to a more unmanageable facilitating bundle.
Title: Re: Max defers and failures exceeded?
Post by: Stellatyler on June 17, 2014, 05:26:22 AM
its sensible to close down a site's email on the off chance that its potentially a spammer (which has a tendency to produce a considerable measure of skips). It would be more pleasant in the event that it could be connected to an individual email address as opposed to the whole area, however that is the thing that it is (until further notice, in any case). LP need to adjust the bother of site messages being incidentally closed down against capital punishment of having the whole server being boycotted as a spammer.
Title: Re: Max defers and failures exceeded?
Post by: turula2 on July 05, 2014, 04:18:59 PM
This is absolutely ridiculous.  Five mistyped email addresses by a bunch of users should not disable sending email.  How do we get around this nonsense?  -- I suppose if sending capability *really* comes back at the top of the hour then we can live with it.  If the issue is spammers or a spamming virus, a number like 20 might be more reasonable than 5.
Title: Re: Max defers and failures exceeded?
Post by: anchel2 on November 02, 2018, 02:45:20 PM
I see this topic was in 2014. I also see that you are discussing shared hosting. I was sold a dedicated hosting plan by LP due to problems such as this. It has been nearly 8 months and I just began experiencing this exact same problem with 5/5 bouncebacks exceeded per hour and the dedicated site shut down. Apparently, LP has not only not satisfactorily addressed this issue but they don't intend to.

Was there a resolution to this issue that is not seen here?