Lunarpages Web Hosting Forum

Web Hosting Guidance and Advice => E-Mail Troubleshooting and Tips => Topic started by: rvicker on March 08, 2018, 07:14:41 PM

Title: Outlook causing too many invalid IMAP logins when traveling.
Post by: rvicker on March 08, 2018, 07:14:41 PM
I've got a user with Outlook 2016 on a Windows 10 notebook using IMAP. He doesn't have any problem at the office or his home. But, when he travels to hotels he can't get his emails and has to create a ticket to have the hotel's IP unblocked. When support replies to the ticket they always say that the IP was blocked due to too many invalid IMAP logins. Sometimes he even has to put in another ticket the next morning as it has already been blocked again. Support won't provide any help and just says "too many invalid IMAP logins." Outlook has the password stored, so it is not him having a problem typing his password. He does have 2.6GB of emails stored. Don't suggest reducing, as it has proven him right in too many arguments. Plus we have another user with 6GB and no problems, though he doesn't travel. He is on the edge of being frustrated enough to dump Lunarpages.  :(  Anyone have any solutions?   :whip:   :help:
Title: Re: Outlook causing too many invalid IMAP logins when traveling.
Post by: MrPhil on March 09, 2018, 08:24:22 AM
I'm no expert on the subject, but here are some random thoughts to check out (or at least, ponder):

Quote
He is on the edge of being frustrated enough...
I assume that "he" refers to the Traveling Wilbury with 2.6GB, and not the non-traveling 6GB guy?

Hope the above may give a clue to someone about how to deal with the problem.