Employment: Customer Service Representative I

Brief:

We are seeking individuals who passionate about helping others. Technically-oriented individuals are encouraged to apply.  Employment positions are available during business hours. Shifts available 7 days/week.

Description:

  • Supports Level I technical support issues via telephone and email support
  • Answers all Level I technical questions
  • Utilizes Level I security access to account management system to assist customers
  • Supports sales and billing as a secondary role
  • Escalates or flags tickets and calls to senior personnel when necessary
  • Adds features to accounts when requested
  • Answers help desk tickets as a secondary responsibility
  • Stays current with Lunarforums threads to further efficiency in assisting customers
  • Contributes to the continued development of Lunarpages and systems knowledge to more effectively answer calls
  • Performs miscellaneous job-related duties as assigned

Skills:

  • Knowledge of customer service principles, techniques, systems, and standards preferred
  • Previous call center experience a plus
  • Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
  • Ability to communicate effectively, both orally and in writing
  • Ability to take notes in an organized manner a must
  • Attention to detail
  • Use of Salesforce CRM a plus
  • Typing 40-50 wpm
  • Analytical skills
  • Ability to work in a team environment
  • Ability to work productively and efficiently to meet deadlines and quotas
  • Internet and computer skills to include but not limited to:
    • General knowledge of personal computers and related software applications
    • General knowledge of the Internet including surfing and how to search terms using search engines such as Google
    • Knowledge and ability to use Internet Browsers such as Internet Explorer, Netscape or Firefox
    • Operating Systems
    • Email Clients
    • General knowledge of HTML Editors
    • Ability to use an HTML editor a plus
    • MS Office Applications: Word, Excel, Power Point, Outlook
    • Web forums, blogs or bulletin boards
    • Familiarity with cPanel or other web hosting tools a plus
    • Familiarity with HTML or other scripting languages a plus
    • Familiarity with file transfer via the Internet (FTP) a plus

Job Reference: CSR I

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