Employment: Cage Tech

Job Description

The Cage Tech/Junior System Administrator is a hybrid position that is physically located in one of our data centers. The position will primarily focus on cage tech-related duties with a backup role in Junior Systems Administration. Varying shifts available.

Job Duties

  1. Rack servers
  2. Format servers
  3. Make cables
  4. Keeps data center in a neat, clean, orderly fashion
  5. Proactively alerts supervisor of needed hardware and materials
  6. Member of On-Call staff in the event physical work is needed in the data center
  7. Monitors servers including booting a machine when necessary
  8. Responds to server alerts as per instructions from supervisory staff
  9. Responsible for server stability
  10. Transfers accounts between servers when necessary for load balancing or account upgrades
  11. Utilizes Level I security access to Account Management System (Pavo) to assist customers.
  12. Document all answered call and help desk tickets accordingly
  13. Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
  14. Respond to voicemails left by dedicated customers
  15. Continues development of Lunarpages and systems knowledge to more effectively answer calls
  16. Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility
  17. Escalates or flags tickets and calls to Level II, III or Supervisor when necessary
  18. Performs miscellaneous job-related duties as assigned

Knowledge, Skills, Abilities Required

  • Attention to detail
  • Ability to communicate effectively, both orally and in writing
  • Punctuality
  • Knowledge of customer service principles, techniques, systems, and standards
  • Ability to work well with the public via phone, support ticket and chat
  • Ability to work in a team environment
  • Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
  • Knowledge of SSH required
  • Knowledge of Linux required
  • Previous Cage Tech experience a plus
  • Previous server administration a plus
  • Knowledge of relational databases including a database query language
  • Understanding of HTML, PHP or other scripting languages
  • Understanding of ASP/JSP helpful
  • Skilled in the use of personal computers and related software applications
  • Ability to work productively and efficiently to meet deadlines and quotas
  • Analytical skills
  • Ability to work in a team environment
  • Familiar with Lunarpages products and services
  • Internet and computer skills to include but limited to:
    • General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
    • Operating Systems
    • Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
    • General knowledge of HTML Editors
    • Ability to use an HTML editor a plus
    • Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari and Internet Explorer
    • MS Office Applications: Word, Excel, Outlook
    • Web forums, blogs or bulletin boards
    • Familiarity with cPanel, LPCP, Plesk or other web hosting tools
    • Familiarity with file transfer via the Internet (FTP)
    • Familiarity with DNS troubleshooting
    • Familiarity with how to migrate a website and/or scripts
    • Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)

Job Reference: CT

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