Position: Customer Service Representative I
Job Reference: CSR I

Brief:

We are looking for people who want a career in customer service and who want to be the best in the business. Employment positions are available during business hours in our Anaheim, CA Call Center location ONLY. Shifts range from 7 am starts to 5 pm finishes.

Description:

1. Supports Level I technical support issues via telephone and email support.
2. Answers all Level I technical questions.
3. Utilizes Level I security access to Account Management System to assist customers.
4. Supports sales and billing as a secondary role.
5. Escalates or flags tickets and calls to senior personnel when necessary.
6. Adds features to accounts when requested.
7. Answers Help Desk tickets as a secondary responsibility.
8. Stays current with Lunarforums threads to further efficiency and assist customers.
9. Contributes to the continued development of Lunarpages and systems knowledge to more effectively answer calls.
10. Performs miscellaneous job-related duties as assigned.

Skills:

• Knowledge of customer service principles, techniques, systems, and standards.
• Previous call center experience a plus.
• Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.
• Ability to communicate effectively, both orally and in writing.
• Ability to take notes in an organized manner a must.
• Attention to detail.
• Analytical skills.
• Ability to work in a team environment.
• Ability to work productively and efficiently to meet deadlines and quotas.
• Internet and computer skills to include but not limited to:
  • General knowledge of personal computers and related software applications
  • General knowledge of the Internet including surfing and how to search terms using search engines such as Google.
  • Knowledge and ability to use Internet Browsers such as Internet Explorer, Netscape or Firefox
  • Operating Systems
  • Email Clients
  • General knowledge of HTML Editors
  • Ability to use an HTML editor a plus
  • MS Office Applications: Word, Excel
  • Web forums, blogs or bulletin boards
  • Familiarity with Cpanel or other web hosting tools a plus
  • Familiarity with HTML or other scripting languages a plus
  • Familiarity with file transfer via the Internet (FTP) a plus